Service Desk Engineer II — Projects & Onboarding Lead

Allbridge, LLC; Creekside Park (TX); Remote; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical and Prescription options

Dental, Orthodontics and Vision plans

HSAs and Flexible Spending accounts

Company-paid short-term disability

Job summary

Allbridge, LLC is seeking a Service Desk Engineer II to oversee onboarding of new builds and clients and manage offboarding and project refreshes. You will be the primary POC for clients, coordinating site surveys, migrations, budgets, and vendor coordination across NetSuite, Salesforce, and Smartsheet.

The role includes building project plans, coordinating resources, managing quotes with Sales Representatives and Engineers, and handling annual CAPEX/OPEX budgets.

Qualifications

• Minimum 2 years in IT managed services/help desk, preferably hospitality.
• Experience projecting managing IT products and recurring services.
• Experience managing third party vendors, contractors, and timelines.
• Strong interest in project management.
• Advanced computer skills and knowledge of OS, networking and service desk administration.
• PM and leadership skills for managing projects and teams.
• Excellent written and verbal communication to coordinate with teams and management.
• Analytical and problem-solving skills for project completion.
• Strong organization and time management to keep projects on track and within budget.
• Willingness to travel up to 20%.

Responsibilities

• Act as main POC during life cycle of assigned projects for clients and internal teams.
• Schedule and coordinate on-site and remote resources for surveys, migrations, and tasks.
• Create and maintain project plans to meet Allbridge standards and client expectations.
• Manage and update internal systems in Salesforce and NetSuite.
• Issue and track sub-contractor purchase orders and invoices.
• Schedule and manage third party vendors to complete scope based on project needs.
• Schedule and deliver onboarding training for new clients.
• Perform final quality control to ensure services meet standards and client expectations.
• Schedule 90-day service and business reviews with new clients and implement improvements.
• Create and update annual budgets for managed services clients in line with brand standards.
• Schedule and review budgets with clients on request.
• Coordinate with internal resources to obtain quotes for budget reviews and technology refreshes.

Skills

Project management

Vendor management

Customer communication

Budget planning

On-site coordination

Tools

NetSuite

Salesforce

Smartsheet

Job description

Allbridge, LLC is seeking a Service Desk Engineer II to oversee onboarding of new builds and clients and manage offboarding and project refreshes. You will be the primary POC for clients, coordinating site surveys, migrations, budgets, and vendor coordination across NetSuite, Salesforce, and Smartsheet.

The role includes building project plans, coordinating resources, managing quotes with Sales Representatives and Engineers, and handling annual CAPEX/OPEX budgets.