Service Desk Engineer

Maslow Media Group; Washington (District of Columbia); On-site; USD 150,000 - 200,000; Full time

Job summary

Maslow Media Group is seeking a Service Desk Engineer in Washington, DC. This role involves providing first-line support for user-facing hardware and software, maintaining critical IT systems for field journalists, and ensuring business continuity. Candidates should have a Bachelor's degree and 2 years of industry experience, along with strong troubleshooting skills.

Benefits

Challenging and rewarding careers

Support from experienced leaders

Qualifications

• Minimum of 2 years of experience in related industry field.
• Able to provide technical support quickly under pressure.
• Experience with IT technologies and various operating systems.

Responsibilities

• Perform preventive maintenance for critical systems to avoid interruptions.
• Support and maintain On-Air systems and core business applications.
• Respond to end user incidents and ensure accurate logging.

Skills

Troubleshooting

Problem-Solving

Communication

IT Hardware and Software

Education

Bachelor’s degree in Science, IT, or related field

ITIL Foundation certification (or ability to become certified within 3 months)

Tools

Ticketing system

Remote Desktop Utility

Job description

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Maslow Media Group, Inc. provided pay range

This range is provided by Maslow Media Group, Inc.. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$30.00/hr - $34.00/hr

Direct message the job poster from Maslow Media Group, Inc.

Maslow Media Group is the nationally recognized Workforce Solutions provider for Broadcast Media and Information Technology talent. Headquartered in the Washington DC Metro area, The Maslow Group is your preferred partner for Media and IT Contingent Staffing, Executive Search, Managed Services, Production Services and Employer of Record (EOR)/paymaster solutions.

We are currently searching for a Service Desk Engineer to fill a full-time ongoing contract position with our client, a 24-hour international public news media corporation. The position is onsite in Washington, DC.

About the Opportunity:

This position reports to the Supervisor – Tech Infrastructure & Service Desk. The role provides first‐line support for all company user‐base for user‐facing hardware, software, desktop, enterprise and broadcast applications.

Key Responsibilities and Accountabilities:

• Perform preventive maintenance for critical systems to avoid on air output service interruption
• Setup and maintain critical IT devices used by field journalists and external bureaus (Reporters, Cameramen, presenters, etc.) to ensure business continuity and provide support remotely when required.
• Support and maintain On‐Air systems and core business applications (iNews, NewsBrowse, Outlook, Telephone Systems, Web feed, etc.).
• Respond to end user Incidents and Requests (Calls, E-mails and ESS) and ensure all calls are logged, updated and closed accurately as per agreed Service/Operational Level Agreements (SLAs/OLAs).
• Diagnose, troubleshoot and resolve issues related to hardware, software, network, and communication devices and provide documentation.

Additional Responsibilities:

• Record all IT hardware & software assets using the Asset Management process.
• Prepare general reports relevant to the job and submit it to superiors.

Qualifications:

Education:

• Minimum of a Bachelor’s degree, ideally in Science, IT, or related field
• ITIL Foundation certification preferred (or ability to become certified within 3 months of hire).

Experience:

• Minimum of 2 years of experience in related industry field

Skills and Knowledge:

• Written and verbal communication
• Troubleshooting and Problem-Solving Skills
• IT Hardware and Software
• IT technologies, networking and various operating system setup, configurations and technical support skills

Abilities:

• Able to provide technical support to end user quickly
• Able to work under pressure
• Able to work in assigned shifts
• Able to multitask
• Able to provide Remote Support
• Adaptability and flexibility

Tools and Equipment:

• Testing Equipment
• Ticketing system
• Remote Desktop Utility

Pay Range: $30 - $34 per hour. Benefits are available.

What’s in it for you:

• Join a company that offers challenging and rewarding careers where your efforts will be recognized and rewarded.
• An opportunity to work with experienced leaders who provide the tools and training necessary for you to contribute to the continued success of the organization.

About Us:

Since our founding in 1988 The Maslow Media Group has grown to become the Workforce Solutions leader in Media (Maslow Media) and IT (Intelligent Quality Solutions/IQS) verticals, aiding fortune 100 corporations, financial institutions, government agencies, technology, and broadcasting organizations. As an Employer of Record (EOR) in all 50 states, MMG can hire, train, recruit, and employ the talent required to ensure our clients meet their corporate growth goals.

The Maslow Media Group is committed to equal employment opportunity for all workers regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or veteran status. We celebrate diversity and are proud to be an equal opportunity workplace and is an affirmative action employer.

We pride ourselves on the ability to quickly evolve and respond to shifting market conditions by creating scalable, predictable, high-quality solutions. For more information, visit us at:

www.maslowmedia.com and www.iqs-corp.com

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Contract

Job function

• Job function

  Information Technology

• Industries

  Broadcast Media Production and Distribution

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