Application Support Specialist

Signature IT World Inc; Maine; On-site; USD 120,000 - 220,000; Full time

Job summary

A leading company in IT services seeks a Functional Supervisor to lead a team of System Analysts in Maine. The role entails ensuring adherence to IT policies, managing workflows, and fostering a collaborative environment while delivering high-quality operational support. Successful candidates will demonstrate strong communication and Agile methodology experience.

Benefits

Medical insurance

401(k)

Pension plan

Qualifications

• Strong oral and written communication skills.
• Experience in Agile development methodologies.
• Ability to manage and coordinate small projects.

Responsibilities

• Supervise System Analysts and ensure operational support.
• Analyze and implement workflow improvement opportunities.
• Facilitate meetings and resolve conflicts among teams.

Skills

Communication

Agile Development

Problem Solving

Leadership

Organizational Skills

Job description

Direct message the job poster from Signature IT World Inc

You will have an opportunity to work with a dedicated and diverse Agile team including System Analysts, Programmers, Testers, Business Product Owners and Architects to identify and propose solutions to complex business problems. You will have the opportunity to add your experience and expertise to Maine state government in a collaborative working environment.

This position will be the functional supervisor for a team of System Analysts. Using servant leadership approaches you will ensure our organization meets the needs of multiple, often concurrent running initiatives while also providing continual flow operational and production support. You will work with the broader development team to ensure tasks are assigned, completed on time and of appropriate quality.

Additionally, you will provide leadership to:

• Ensure adherence to Maine IT policies and organizational Working Agreements.

• Analyze, identify and implement workflow improvement opportunities.

• Liaise across teams via effective conflict and impediment resolution.

• Coordinate team assignments and ensure equitable distribution of work efforts.

• Resolve and through proactive actions prevent Operational Support issues.

• Advance adoption and utilization of Use Case documentation.

• Advance automation and usage of SDLC Operational metrics reporting.

• Champion and expand utilization of Application Deployment Certification processes.

• Strong oral and written communication skills, including the ability to write clearly and effectively at a level appropriate to the target audience, which will include business users, senior business managers, project managers, and all levels of IT support and management.

• Be a highly organized self-starter capable of using professional judgement, prioritizing responsiveness, and applying critical thinking for problem resolution.

• Experience in Agile development methodologies and practices including both Scrum and Kanban

• Knowledge of both phased-base and iterative software development life cycles, as well as overall project management life cycle.

• Manage and coordinate small projects that involve multiple stakeholders.

• Practical experience with test planning, execution, and acceptance criteria.

• Facilitate meetings with business users and managers.

• Work closely with various functional areas of an IT organization.

• Agility and foresight to escalate issues in a professional manner.

• Provide oversight for staff assigned to projects and tasks.

• Ability to coach and foster an environment of continuous learning with IT staff.

• Must be able to accomplish tasks in a timely manner with limited supervision.

• Desire and commitment to a high level of support to the customer, while establishing and maintaining positive relationships.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Contract

Job function

• Job function

  Information Technology and Customer Service

• Industries

  IT Services and IT Consulting, Government Administration, and Government Relations Services

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Inferred from the description for this job

Medical insurance

401(k)

Pension plan

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