Service Desk Engineer

Dresner Group; Columbia (MD); On-site; USD 50,000 - 70,000; Full time

Job summary

Dresner Group is seeking Service Desk Engineers to provide vital support to our clients. The role emphasizes ownership of customer incidents and collaboration with a skilled team. Candidates will troubleshoot various technical issues, including Windows Server and Office 365.

You will gain exposure to cutting-edge technologies while ensuring client satisfaction. This position promises daily challenges and opportunities to learn in a dynamic environment.

Qualifications

• Proficient in troubleshooting hardware and software issues.
• Ability to provide telephone/remote/email support.
• Collaborative team player capable of escalating when necessary.

Responsibilities

• Provide support on a variety of technical issues.
• Own customer incidents from start to resolution.
• Collaborate with team members to identify solutions.

Skills

Customer incident ownership

Troubleshooting technical issues

Configuration of Windows Server

DNS and DHCP knowledge

Experience with VMWare

Support for Office 365

Tools

Microsoft Office Applications

Firewalls

VPN Clients

Job description

Job Description

Service Desk Engineers at Dresner Group act as an integral role to our success and are at the true core of our service offerings. As our largest team, our Global Service Desk is a technical powerhouse, full of a wide-range of technical skills and experiences that you will be able to learn from. You will get the opportunity to talk to different clients and provide support on a large variety of technical issues, which will keep you on your toes and expose you to learning the latest and greatest technologies all day every day.

As a Service Desk Engineer, picture yourself:

• Taking ownership of customer incidents by providing telephone/remote/email support to Dresner Group clients.
• Troubleshooting and resolving various technical issues related to computer hardware and software problems.
• Configuring and troubleshooting issues related to the following technologies (and much more!): Windows Server, DNS, DHCP, VPN Clients, Group Policy, Folder Permissions, Firewalls, VMWare servers, Printers on Terminal/Citrix servers, Printer Servers, Office 365, Mac’s, workstation and network connectivity issues, Exchange Server, and Microsoft Office Applications and the latest versions of the Microsoft Office suite.
• Collaborating with a great team to identify solutions to customer support requests and escalating to more senior team members or external resources as needed.
• Learning a ton, being faced with new challenges every day, and gaining exposure to all of the most cutting-edge technologies.

Additional Information

All your information will be kept confidential according to EEO guidelines.

Job Location