Service Desk Analytics & Reporting Lead

Accenture Federal Services; Washington (District of Columbia); On-site; USD 81,000 - 155,000; Full time

Job summary

Accenture Federal Services seeks a data and reporting professional to own the full operational reporting lifecycle for government clients in Washington, DC. You will architect dashboards, run complex SQL queries, and translate data into executive‑level insights.

Collaborate with service desk leadership and stakeholders to define KPIs and SLAs, automate data validation, and deliver timely, actionable reporting across IT operations and security domains. U.S. citizenship required.

Qualifications

• Must be a U.S. Citizen with ability to obtain a Public Trust clearance.
• Strong experience in operational reporting, analytics, or business intelligence roles.
• Proficiency in SQL for complex querying, data extraction, and performance optimization.
• Hands-on experience with Splunk, Dynatrace, CloudWatch, and at least one BI platform (PowerBI, Tableau, or similar).
• Advanced skills in Excel and data manipulation, including large-dataset handling.
• Ability to design dashboards, synthetic monitoring alerts, and performance visualizations.
• Strong analytical skills, with the ability to identify trends, diagnose issues, and produce clear, actionable insights.
• Demonstrated ability to communicate complex findings to both technical and non-technical stakeholders.
• Experience managing multiple reporting requests simultaneously, with strong prioritization and organizational abilities.

Responsibilities

• Own and drive the full operational reporting lifecycle, including defining standards for report intake, prioritizing deliverables, and managing both ad-hoc and scheduled reporting pipelines.
• Architect, build, and maintain enterprise dashboards, synthetic monitoring alerts, and performance visualizations using Splunk, Dynatrace, CloudWatch, and modern business intelligence platforms.
• Write, optimize, and execute complex SQL queries and data analysis scripts to extract, manipulate, and validate system, incident, and transactional data.
• Collaborate with service desk leadership and senior clients to define, refine, and track KPIs and SLAs aligned with organizational goals.
• Analyze performance trends to identify bottlenecks, incident patterns, and processing delays; translate raw data into structured, executive-ready insights and presentations.
• Establish and maintain procedures for data auditing, cleaning, and validation; automate manual data collection processes to improve workflow efficiency.
• Synthesize diverse datasets into cohesive narratives, trends, forecasts, and performance summaries tailored for both technical and non-technical audiences.
• Manage the reporting request queue, define scopes, set expectations, and lead reporting initiatives with minimal supervision while demonstrating strong ownership and leadership.

Skills

Operational reporting

SQL proficiency

Analytics

Tools

Splunk

Dynatrace

CloudWatch

Power BI/Tableau

Job description

Accenture Federal Services seeks a data and reporting professional to own the full operational reporting lifecycle for government clients in Washington, DC. You will architect dashboards, run complex SQL queries, and translate data into executive‑level insights.

Collaborate with service desk leadership and stakeholders to define KPIs and SLAs, automate data validation, and deliver timely, actionable reporting across IT operations and security domains. U.S. citizenship required.