Help Desk Analyst

Aditi Consulting; North Carolina; On-site; USD 55,000 - 62,000; Full time

Job summary

Aditi Consulting is seeking an IT Help Desk/Desktop Support professional in North Carolina to assist users on-site and remotely, covering Windows and Mac environments, Office 365, SharePoint, and VDI.

The role requires participating in an on-call rotation, resolving tickets via Jira or ServiceNow, and providing in-person and remote support with strong customer service.

Candidates should be comfortable with SCCM/Intune/JAMF management and delivering reliable endpoint support across devices.

Qualifications

• Experience with Office 365, SharePoint and Virtual Desktop (VDI)
• Comfortable working an on-call rotation
• Experience using a ticketing system such as Jira or ServiceNow
• Experience supporting users remotely over the phone and using remote control tools
• Ability to provide in person support
• Experience with Windows and Mac operating systems, troubleshooting issues on both
• Experience with SCCM or Microsoft Intune or JAMF management
• Excellent customer service skills

Skills

Office 365 / SharePoint / VDI

On-call rotation

Ticketing systems (Jira / ServiceNow)

Remote support (phone & remote control

In-person support

Windows & Mac troubleshooting

SCCM / Intune / JAMF management

Excellent customer service

Tools

Jira

ServiceNow

Remote control tools

Job description

• Office 365, SharePoint, and Virtual Desktop (VDI) experience, Azure VDI experience preferred User/group administration experience
• Comfortable working an on-call rotation
• Experience using a ticketing system such as Jira or ServiceNow
• Experience supporting users remotely over the phone and using remote control tools
• Ability to provide in person support
• Experience with Windows and Mac operating systems, troubleshooting issues with both operating systems
• Experience with SCCM or Microsoft Intune or JAMF management

Payrate: $40.00 - $45.00/hr.

Must have skills for this role:

• Office 365, SharePoint, and Virtual Desktop (VDI) experience, Azure VDI experience preferred User/group administration experience
• Comfortable working an on-call rotation
• Experience using a ticketing system such as Jira or ServiceNow
• Experience supporting users remotely over the phone and using remote control tools
• Ability to provide in person support
• Experience with Windows and Mac operating systems, troubleshooting issues with both operating systems
• Experience with SCCM or Microsoft Intune or JAMF management
• Excellent customer service skills

Pay Transparency:

The typical base pay for this role across the U.S. is: $40.00 - $45.00/hour. As a non-exempt position, this role will be eligible for overtime, at 1.5 times the base rate, or as required by state or local law. Final offer amounts, within the base pay set forth above, are determined by factors including your relevant skills, education, and experience. Full-time employees are eligible for benefits including medical, dental, and vision benefits, health savings account option for qualified medical plan enrollments, accrual of up to 10 paid days off, 3 days paid bereavement leave, 401(k) plan participation with employer match, life and disability insurance, commuter benefits, dependent care flexible spending account, accident insurance, critical illness insurance, hospital indemnity insurance, travel reimbursement, accommodations for work travel, and discretionary performance or recognition bonus. Sick leave and mobile phone reimbursement as required by state or local law.