Service Desk Analyst I

Jobs via Dice; Wayne (PA); On-site; USD 60,000 - 80,000; Full time

Job summary

A prominent tech career destination is seeking a Service Desk Analyst for the Mid-Atlantic region. In this contract role, you will engage with customers through various channels, troubleshoot issues, mentor junior staff, and ensure effective communication regarding incidents. The position requires a bachelor's degree and relevant experience in technical support.

Qualifications

• 2 years' experience in imaging, configuring, deploying, and troubleshooting hardware.
• 3-5 years' experience in service desk or technical support.
• Fluency in English; Portuguese is a plus.

Responsibilities

• Resolve or escalate customer issues and requests efficiently.
• Configure, deploy, and troubleshoot hardware like laptops and mobile devices.
• Maintain customer communication throughout the resolution process.

Skills

Customer service

Communication skills

Education

Bachelor's Degree or equivalent experience

Tools

PC

iOS Devices

Job description

Dice is the leading career destination for tech experts at every stage of their careers. Our client, Mitchell Martin, Inc., is seeking a Service Desk Analyst for the Mid-Atlantic Region (Onsite). This is a Contract position with a pay range of $22.76-$32.51 per hour.

Description: Engage with customers through multiple communication channels including phone, email, and self-service portal. Attempt to resolve issues immediately and escalate to the appropriate service team when necessary. Mentor junior staff and assist in their development. Manage communications regarding incidents and outages to the IT customer base.

Key Responsibilities:

• Resolve or escalate customer issues and requests efficiently.
• Configure, deploy, and troubleshoot hardware like laptops and mobile devices.
• Create and review IT knowledge articles for the end-user support portal.
• Maintain customer communication throughout the resolution process.

Qualifications:

• 2 years' experience in imaging, configuring, deploying, and troubleshooting hardware.
• 3-5 years' experience in service desk or technical support.
• Bachelor's Degree or equivalent experience.
• Fluency in English; Portuguese is a plus.
• Excellent customer service and communication skills.

Core Technologies: PC | iOS Devices

Contact: Vamshi Krishna

Benefits: Learn More About Our Benefits Offerings Here

EEO Statement: Learn more about our EEO policy here

Additional Details

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Information Technology
• Industries: Software Development

This job posting is active and available for applications.