Coordinator, Customer Service Delivery - Order Management

Equinix; United States; Remote; USD 50,000 - 70,000; Full time

Job summary

Equinix seeks a proactive Coordinator for Customer Service Delivery - Order Management to drive order fulfillment efficiency and enhance customer satisfaction in a fast-paced environment. The ideal candidate will collaborate across teams to resolve transactional issues and lead process improvements, ensuring compliance and excellence in service delivery.

Qualifications

• 1+ years in customer service, order management, or business process management roles.

Responsibilities

• Manage order processes, ensuring compliance with policies and optimizing workflows.
• Collaborate with cross-functional teams to resolve issues and enhance service delivery.

Skills

Proactiveness

Initiative

Collaboration

Process Improvement Focus

Technical Skills

Job description

Coordinator, Customer Service Delivery - Order Management

Pay Competitive

Employment type Full-Time

Job Description

Req#: JR-152602

Who are we?

Equinix is the world’s digital infrastructure company , operating over 26 0 data centers across the globe . Digital leaders harness Equinix's trusted platform to bring together and interconnect foundational infrastructure at software speed. Equinix enables organizations to access all the right places, partners and possibilities to scale with agility, speed the launch of digital services, deliver world-class experiences and multiply their value, while supporting their sustainability goals.

A career at Equinix means you will collaborate on work that impacts the world and be surrounded by endless opportunities to learn new skills and grow in varied directions. We embrace diversity in thought and contribution and are committed to providing an equitable work environment that is foundational to our core values as a company and is vital to our success.

We are seeking a dynamic and proactive Coordinator, Customer Service Delivery - Order Management to support our global operation with primary focus APAC in-country teams in optimizing order fulfillment processes . This role is critical in driving proactive solu tions to eliminate bottlenecks in the order-to-billing lifecycle, spearheading process enhancements, and fostering seamless collaboration with cross-functional teams. The ideal candidate will anticipate operational challenges and champion innovative, customer-centric solutions to elevate efficiency and satisfaction in a fast-paced tech environment.

Responsibilities

• Proactive Order Management : Validate , configure, m odify , and cancel orders and service requests, surpassing Service Level Objectives (SLOs) by proactively i dentifying risks and e nsure compliance with product policies.

• Process Optimization & Innovation : Identify inefficiencies in order management workflows, propose and lead improvements (e.g., reducing cycle times), and drive adoption of best practices.

• Cross-Functional Partnership : Collaborate with sales, operations, and technical teams to resolve transaction issues and lead small-scale projects to enhance service delivery and customer experience.

• Accuracy & Compliance : Ensure meticulous accuracy in order configurations and documentation, adhering strictly to product policies and governance standards to minimize errors and rework.

Qualifications

• Experience : 1+ years in customer service, order management, or business process management roles . '

Key Behaviors :

• Proactiveness : Anticipates issues and drives preemptive solutions to maintain operational flow.

• Initiative : Identifies and leads opportunities for process enhancements with measurable outcomes.

• Process Improvement Focus : Passionate about optimizing workflows and enhancing customer outcomes.

• Collaboration : Builds strong partnerships across teams to achieve shared objectives in a global setting.

• Technical Skills : Familiarity with Siebel / CRM systems is a plus.

Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form .

Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.

About the company

Equinix, Inc. is an American multinational company headquartered in Redwood City, California, that specializes in Internet connection and data centers.

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