Service Desk Analyst — Grow Your IT Career

Vorys,-Sater,-Seymour-and-Pease-LLP; Columbus (OH); On-site; USD 36,000 - 43,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) plan

Paid time off

Job summary

Vorys, Sater, Seymour and Pease LLP is seeking a Service Desk Analyst to provide end-user technology support across the firm using the ITSM platform and in-person services. The role emphasizes timely incident resolution and clear communication throughout the lifecycle.

The position requires an Associate degree or equivalent, with at least one year of related experience preferred. Candidates should be familiar with Microsoft Office, Windows, networking, ITIL concepts, and strong problem-solving

Qualifications

• Associate degree or equivalent required.
• Minimum 1 year of experience in a similar field preferred.
• Knowledge of ITIL concepts is preferred.

Responsibilities

• Provide technical support via telephone, email, and in-person with after-hours on-call coverage.
• Log and update incidents in the ITSM system and monitor queues.
• Research and implement solutions for complex technical issues.
• Create and maintain user-facing knowledge base documentation.
• Pursue ongoing professional development to strengthen technical expertise.
• Support IT projects with technical expertise as needed.

Skills

Microsoft Office

Microsoft Windows

Networking

ITIL

Communication skills

Problem solving

Time management

Education

Associate's degree or equivalent

Tools

ITSM platform

Job description

Vorys, Sater, Seymour and Pease LLP is seeking a Service Desk Analyst to provide end-user technology support across the firm using the ITSM platform and in-person services. The role emphasizes timely incident resolution and clear communication throughout the lifecycle.

The position requires an Associate degree or equivalent, with at least one year of related experience preferred. Candidates should be familiar with Microsoft Office, Windows, networking, ITIL concepts, and strong problem-solving