Service Desk Analyst - Customer-Driven IT Support

Boston Beer Corporation

Boston (MA)

On-site

USD 41,000 - 69,000

Full time

9 days ago

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Benefits offered by this job

Tuition reimbursement

Fertility/adoption support

Free financial coaching

Health & wellness program

Professional development & training

Free beer!

Stock purchase plan

401k

Job summary

Boston Beer Company is seeking a Full-Time Service Desk Analyst in Boston, MA to support IT operations and end users. The role involves handling requests, troubleshooting hardware, software, and network issues, and maintaining documentation and asset inventories.

You will collaborate with IT teams, participate in on-call rotations, and contribute to knowledge base improvements while delivering reliable, consumer-grade IT support.

Qualifications

1+ years of helpdesk or service desk experience.
Experience with device and configuration management tools (Intune, SOTI, SCCM).
Knowledge of ITIL standards.
Experience in corporate/manufacturing environments.
Knowledge of MS 365, SAP, and Apple/Microsoft clients.

Responsibilities

Respond to IT service requests and incidents promptly.
Provide end-user hardware, software, and network support.
Troubleshoot remotely and on-site with step-by-step guidance.
Contribute to a knowledge base with common issues and solutions.
Participate in after-hours on-call rotation.
Maintain asset inventory for hardware and software.

Skills

Helpdesk experience

Intune

SOTI

SCCM

ITIL

Microsoft 365

SAP

Apple OS

Strong communication

Remote diagnosis

Tools

Intune

SOTI

SCCM

Microsoft System Center

Microsoft Endpoint

Job description

You will collaborate with IT teams, participate in on-call rotations, and contribute to knowledge base improvements while delivering reliable, consumer-grade IT support.

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