Evening IT Service Center Analyst - Windows & Helpdesk

W.B. Mason; Boston (MA); On-site; USD 54,000 - 70,000; Full time

Benefits offered by this job

Dental & Vision

Disability insurance

Health plans (Blue Cross/BCBS)

401(k) plan

Flexible spending program

Paid holidays

Life insurance

Medical & dependent care

Cell phone plan

Job summary

W.B. Mason is seeking a full-time IT Service Center Analyst for our Boston, MA location. This is a fully in-person, second-shift role from 2 pm to 10 pm, with responsibilities to provide Tier 1 IT support and resolve issues for employees.

You will educate users, troubleshoot hardware like desktops, laptops, and printers, and manage support tickets with escalation as needed. A fast-paced environment requires strong IT concepts and customer service skills.

Qualifications

• Provide Tier 1 IT support with strong customer service and follow-up.
• Educate users to minimize repeat requests and troubleshoot hardware/software.
• Able to troubleshoot desktop, laptop, and printer issues.
• Manage support tickets with prioritization and escalation as needed.

Responsibilities

• Provide Tier 1 IT support to employees with issue resolution and follow-up.
• Educate users to reduce repeats and troubleshoot hardware/software.
• Troubleshoot desktops, laptops, and printers; respond to tickets.
• Occasionally conduct remote site visits for upgrades and support.

Skills

Customer service

Troubleshooting

Communication

Tools

Microsoft Windows

Microsoft Office

Job description

W.B. Mason is seeking a full-time IT Service Center Analyst for our Boston, MA location. This is a fully in-person, second-shift role from 2 pm to 10 pm, with responsibilities to provide Tier 1 IT support and resolve issues for employees.

You will educate users, troubleshoot hardware like desktops, laptops, and printers, and manage support tickets with escalation as needed. A fast-paced environment requires strong IT concepts and customer service skills.