Service Desk Analyst

Beacon Hill; Indianapolis (IN); Remote; USD 40,000 - 70,000; Full time

Job summary

An established industry player is looking for motivated individuals eager to start their careers in IT. This entry-level role offers a fantastic opportunity to develop your technical skills while providing exceptional customer service within a dynamic enterprise service desk. You'll gain valuable experience with ITIL framework and ServiceNow, all while working in a supportive environment that values teamwork and collaboration. With remote flexibility and a strong focus on internal promotions, this position is a great way to kick-start your career in a thriving industry. If you're passionate about technology and customer service, this is the perfect opportunity for you.

Benefits

Medical insurance

Dental insurance

Vision insurance

Flexible work hours

Career development opportunities

Qualifications

• 2+ years in technical/customer service roles with strong communication skills.
• Experience with Microsoft Office 365 and troubleshooting network issues.

Responsibilities

• Provide technical support and customer service in a large service desk.
• Collaborate with teams and assist users with IT-related issues.

Skills

Customer service

Communication skills

Troubleshooting skills

Analytical skills

Attention to detail

Teamwork

Education

Associate's Degree in technology

Bachelor's Degree in technology

Tools

Microsoft Office 365

ServiceNow

Citrix

Peoplesoft

Job description

Minimum Requirements:

• Must have at least 2+ years experience working in technical and/or customer service role
• Excellent verbal and written communication skills with strong attention to detail
• Familiarity with a wide variety of technologies
• Must have strong passion for customer service
• Team oriented, collaborative and self-starter mentality
• Strong troubleshooting or analytical skills
• Reliable and attentive
• Experience supporting Microsoft Office 365
• Experience troubleshooting network connectivity issues

Desired Skills:

• Experience supporting Web-based applications such as Citrix, Peoplesoft, etc.
• IT certifications such as HDI, A+, MCP, etc a plus
• Associates or Bachelor's Degree in technology related area of study
• Experience working with a ticketing system such as ServiceNow
• Experience providing support to Human Resources departments or with HR related software
• Experience within the healthcare industry a plus
• Experience with PC break/fix and hands on support

Description of Role/Responsibilities:

Are you a motivated individual with an information technology related degree or someone who has recently earned IT certifications and looking for your way to get your first real hands on, IT job? Are you someone who has some experience working in a technical support or customer service or call center role seeking an opportunity to work for a well-known, enterprise company? If so, this position could be a great opportunity for you! Our client is seeking to hire several technical support analysts within their enterprise service desk. These positions are seeking individuals that can demonstrate a strong focus on customer service, teamwork, collaboration, attention to detail, communication and willingness to learn. These positions will allow you to develop your experience working on a large service desk, gain experience learning the ITIL framework, experience using ServiceNow and gain experience in a very hot industry. This team prides itself in the highest level of customer service, providing not only technical but end user support across their enterprise and is the team that has the most internal promotions to other IT teams. This role offers remote flexibility and is an awesome way to get your foot in the door with a great company and leadership team.

Company Profile:
Beacon Hill Technologies, a premier National Information Technology Staffing Group, provides world class technology talent across all industries utilizing a complete suite of staffing services. Beacon Hill Technologies' dedicated team of recruiting and staffing experts consistently delivers quality IT professionals to solve our customers' technical and business needs.

Beacon Hill offers a robust benefit package including, but not limited to, medical, dental, vision, and federal and state leave programs as required by applicable agency regulations to those that meet eligibility. Upon successfully being hired, details will be provided related to our benefit offerings.

Seniority level: Entry level

Employment type: Contract

Job function: Information Technology

Industries: Technology, Information and Internet