Service Desk Analyst III (3rd Shift) - Remote/Hybrid

Ishpi Information Technologies, Inc. (DBA ISHPI); St. Louis (MO); Remote; USD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a dedicated Service Desk Analyst III to support critical operations for the U.S. Coast Guard. This role involves providing tier 1 support in both classified and unclassified environments, troubleshooting Microsoft Office 365 and Windows OS, and managing user accounts. The ideal candidate will have strong communication skills and experience in technical support. Join this innovative team and contribute to vital modernization efforts while enjoying a flexible work schedule on the 3rd shift. If you're passionate about technology and customer service, this opportunity is perfect for you.

Qualifications

• High school diploma or GED required, or 3 years relevant experience.
• Proficiency in remote support and desktop programs is essential.

Responsibilities

• Provide tier 1 remote and desktop support for users.
• Troubleshoot and maintain Microsoft Office 365 and Windows OS.
• Manage user accounts and monitor mobile devices.

Skills

Microsoft Windows Operating Systems

Remote Support

Desktop Programs

Communication Skills

Troubleshooting

Education

High School Diploma or GED

3 years of relevant experience

Tools

Microsoft Office 365 Suite

Active Directory

Virtual Desktop Infrastructure

Job description

Service Desk Analyst III (3rd Shift) - Remote/Hybrid

Join to apply for the Service Desk Analyst III (3rd Shift) - Remote/Hybrid role at Ishpi Information Technologies, Inc. (DBA ISHPI).

ISHPI is seeking a Service Desk Analyst III (3rd shift) to join our team supporting the United States Coast Guard IMS program in St. Louis, MO. The role involves providing tier 1 enterprise engineering, operations, and maintenance support in both unclassified and classified environments. The successful candidate will assist with modernization efforts and support services for the Coast Guard.

Responsibilities

• Provide tier 1 remote, desktop, and field technician support.
• Troubleshoot and maintain Microsoft Office 365 Suite and Windows OS.
• Use Role Based Access Control (RBAC) to manage network access.
• Coordinate hardware delivery, maintenance, installations, and upgrades.
• Install and remediate software to ensure application reliability.
• Manage user accounts, including password resets and account maintenance.
• Create email accounts and update Active Directory.
• Monitor and secure mobile devices used by employees.
• Support users with network and desktop hardware/software issues and training.
• Diagnose IT and network problems and implement solutions.
• Implement Virtual Desktop Infrastructure for virtual desktop management.

Qualifications

• High school diploma, GED, or 3 years of relevant experience.
• Experience working with Microsoft Windows operating systems.
• Proficiency in remote support and desktop programs.
• Strong communication skills, both written and interpersonal.
• Experience installing and configuring computer systems and applications.

Preferred Qualifications

• Over 1 year of experience in a customer-focused technical support role.
• ITIL foundation certification or familiarity with ITIL practices.
• Effective time management skills.
• Industry-specific certifications may be required.

Additional Details

Shift Hours: Willingness to work 3rd shift, Sunday-Thursday.

Security Clearance: Must be a U.S. citizen with an active government security clearance. Interims and public trust clearances are not accepted.

Pay Rate: $18.00 per hour.

Equal Opportunity: Ishpi Information Technologies, Inc. is an EOE. All qualified candidates will be considered without regard to protected characteristics.

Expression of Interest: Applying indicates interest in this role and potential consideration for similar opportunities.