Customer Service Supervisor

SunSource; Phoenix (AZ); Hybrid; USD 55,000 - 75,000; Full time

Benefits offered by this job

E-Verify

Accommodation for disabilities

Equal Opportunity Employer

Job summary

SunSource is seeking a Customer Service Supervisor to lead a team focused on delivering exceptional service to customers and outside sales representatives. The role coordinates with account managers and internal departments to ensure accurate responses and timely processing of requests.

The supervisor will guide inquiries related to pricing, product availability, delivery schedules, order status, returns, credits, and documentation, while maintaining accurate records and driving a high level of

Qualifications

• Experience in customer service within a manufacturing or distribution environment.
• Strong communication, organizational, and problem-solving skills.
• Ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Support customers and outside sales representatives with product and service inquiries.
• Process requests related to pricing and quotations.
• Process product availability and delivery schedules and order status updates.
• Handle returns and credits and expedite orders where needed.
• Provide technical product assistance and documentation as appropriate.
• Maintain accurate records in company systems and collaborate with sales, operations and vendor partners to resolve issues.

Skills

Customer service experience

Communication skills

Organizational skills

Problem-solving

Multitasking

Tools

Microsoft Excel

Microsoft Word

Email applications

Vendor pricing software

Job description

SunSource and its family of companies represent 270+ locations and 4,000+ employees making up one of North America’s leading value-add industrial distribution companies. We provide customers with products and value-added solutions within Fluid Power, Fluid Process, Fluid Conveyance, Automation, General Industrial Components, and Industrial Repair. www.sun-source.com

The Customer Service Supervisor is responsible for providing exceptional customer support by responding to inquiries and processing customer requests accurately and professionally. This role serves as a key liaison between customers, account managers, and internal departments to ensure excellent service and customer satisfaction.

Key Responsibilities

• Support customers and outside sales representatives with product and service inquiries.
• Process requests related to:
• Pricing and quotations
• Product availability and delivery schedules
• Order status updates
• Returns and credits
• Order expedites
• Product literature and documentation
• Provide technical product assistance and support when appropriate.
• Maintain accurate records and documentation within company systems.
• Work collaboratively with sales, operations, and vendor partners to resolve customer issues efficiently.
• Deliver a high level of customer service while meeting departmental performance expectations.

Skills

Required:

• Experience in customer service, sales, purchasing, or a related role within a manufacturing or distribution environment.
• Strong communication, organizational, and problem-solving skills.
• Ability to manage multiple priorities in a fast-paced environment.

Preferred:

• Experience in industrial distribution or related industries, including:
• Hydraulics
• Pneumatics
• Fluid Power
• Electrical Products
• Power Transmission
• Motors and Motion Control
• Proficiency with:
• Microsoft Excel
• Microsoft Word
• Email applications
• Vendor pricing and business software programs

Equal Opportunity Employer, including disability and protected veteran status.

If you are an individual with a disability and require an accommodation to complete the application process, please contact [e-mail] to request reasonable accommodation.

Only requests for accommodation in the application process will be returned from this email address.

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