Service Desk Agent – European Customer Support & Logistics

Fortive; United States; Hybrid; USD 40,000 - 55,000; Full time

Benefits offered by this job

Flexible office hours

Opportunities for growth and development

Access to Fortive Business System tools

Job summary

Fortive is looking for a Customer Support Agent to join our Service Desk Team in the United States. You'll assist EMEA customers with calibration and repair requests, acting as the liaison between clients and our technical teams. This role requires managing service requests in Oracle, overseeing logistics, and ensuring excellent customer service.

We value a multi-cultural workplace and offer a hybrid work model with flexible hours. The ideal candidate will have strong communication skills and at least two years of customer support experience.

Qualifications

• Experience managing customer inquiries via phone or email.
• Familiarity recording tasks in company systems like Oracle or SAP.
• Proven ability to handle customer complaints.

Responsibilities

• Handle customer inquiries and prepare service orders.
• Manage logistics for equipment repair and calibration.
• Monitor KPIs and apply problem-solving methods.

Skills

Fluency in English

Knowledge of German, French, or Dutch

Good digital literacy with MS Office

Accuracy in data processing

Strong communication skills

Proactive problem-solving

Education

Intermediate vocational degree (MBO)

Minimum two years of work experience in Customer Support

Tools

Oracle

SAP

Job description

Fortive is looking for a Customer Support Agent to join our Service Desk Team in the United States. You'll assist EMEA customers with calibration and repair requests, acting as the liaison between clients and our technical teams. This role requires managing service requests in Oracle, overseeing logistics, and ensuring excellent customer service.

We value a multi-cultural workplace and offer a hybrid work model with flexible hours. The ideal candidate will have strong communication skills and at least two years of customer support experience.