Service Desk Administrator — IT Support & Onboarding

EDZ Systems; Kansas City (MO); On-site; USD 30,000 - 47,000; Part time

Job summary

EDZ Systems in Kansas City, MO is seeking a Service Desk Administrator to deliver exceptional IT support across the organization and enhance the employee experience. You will act as a bridge between business users and IT, handling incidents, onboarding tasks, and software administration.

The ideal candidate has 4+ years in IT support, strong customer service and communication skills, and the ability to multitask in a fast-paced environment while traveling occasionally as needed.

Qualifications

• 4+ years in IT support or service desk
• Strong customer service mindset and focus on employee experience
• Excellent verbal and written communication; able to explain technical concepts to non-technical users
• Strong troubleshooting, organizational, and problem-solving skills
• Ability to manage multiple priorities in a fast-paced environment
• General knowledge of IT hardware, software, connectivity, and desktop support environments
• Ability to work independently and collaboratively within a team
• Willingness to travel occasionally as needed

Responsibilities

• Serve as a primary point of contact for IT support requests, incidents, and escalations, ensuring timely and effective resolution
• Build relationships with internal stakeholders and collaborate with IT teams to deliver a high-quality employee support experience
• Support employee onboarding activities, including account setup, equipment coordination, and technology orientation
• Assist with IT software licensing, renewals, approvals, and administrative processes
• Provide end-user support and training for IT tools, hardware, software, and collaboration technologies
• Support Microsoft Teams and assist with AV technology troubleshooting and meeting support
• Identify opportunities for process improvement and participate in initiatives that enhance service delivery and operational efficiency
• Assess user needs and recommend improvements to IT services, processes, and support models
• Assist with special projects and other technology-related initiatives as assigned

Skills

IT support

Customer service

Communication

Troubleshooting

Multitasking

Travel readiness

Education

High School Diploma or GED

Tools

ServiceNow

Microsoft Teams

Job description

EDZ Systems in Kansas City, MO is seeking a Service Desk Administrator to deliver exceptional IT support across the organization and enhance the employee experience. You will act as a bridge between business users and IT, handling incidents, onboarding tasks, and software administration.

The ideal candidate has 4+ years in IT support, strong customer service and communication skills, and the ability to multitask in a fast-paced environment while traveling occasionally as needed.