Service Desk 3

CNCSINFOTECH LLC; Columbus (OH); On-site; USD 28,000 - 34,000; Full time

Job summary

SmartRecruiters, Inc. in Columbus, OH is seeking a Service Desk 3 (SD3) for a 4-month engagement. The role involves evening/2nd shift work and on-site interviews are required.

You will perform IT support tasks using SCCM/SMS, PowerShell scripting, and Active Directory, while delivering strong customer service and troubleshooting across networks.

Two positions are available; candidates with 1.8 years IT, 4 years SCCM/SMS, 4 years PowerShell, and 8+ years of customer service will fit best.

Qualifications

• IT experience of at least 1.8 years.
• 2. at least 4 years SCCM or SMS experience.
• 3. at least 4 years PowerShell scripting in production.
• 4. 8 years customer service experience.
• 5. 10 years Troubleshooting experience.
• 6. 4 years networking knowledge including PING, NETSTAT, DHCP, DNS, NSLOOKUP.
• 7. 5 years Active Directory experience including ADUC.
• 8. Contributes to continuous process improvements to increase efficiency.
• 9. Excellent written and oral communication.

Responsibilities

• Apply 1.8 years IT experience to service desk tasks.
• Utilize SCCM or SMS for deployment and management.
• Write PowerShell scripts for automation in production.
• Deliver high-quality customer service.
• Troubleshoot issues across systems.
• Manage basic networking tasks (PING, NETSTAT, DHCP, DNS, NSLOOKUP).
• Administer Active Directory including ADUC.
• Suggest process improvements to increase efficiency.
• Communicate clearly in written and oral form.

Skills

Communication

Customer Service

Troubleshooting

PowerShell

Networking basics

Tools

SCCM

SMS

ADUC

Job description

We provide creative and technology services and solutions in the areas of web design, customized web applications, IT Staffing and e-commerce solutions, Mobile App development and much more services to organizations in the All over the world.

With well defined and documented processes and practices, we ensure successful implementation of all our projects. Our teams are highly trained in best practices of web and application developments and are managed by certified project managers who ensure highest levels of process control and management

Job Description

Job Title: Service Desk 3 (SD3)
Location: Columbus, OH
Duration: 4 Months
Mode of Interview : Interviews will be held on 2/15/17- Candidates must be available for on-site interviews on 2/15/17

Shifts:

• Evening Shift 2nd Shift
• Sunday - Thursday 3:30 pm - 12:00 am (1 Position)
• Monday Evening 11:30 Pm - Saturday 8:00 (1 Position)

No of Position : 2

Short Description on what they will be working on, objectives, and tasks/deliverables

• 1.8 total years I.T experience.
• 2. 4 Years SCCM or SMS like experience
• 3. 4 Years PowerShell scripting experience in a production environment
• 4. 8 years customer service experience
• 5. 10 Years Troubleshooting experience
• 6. 4 years knowledge of networking technologies to including PING, NETSTAT, DHCP, DNS, and NSLOOKUP.
• 7. 5 years' experience with Active Directory including tools like ADUC.
• 8. Contributes to continuous process improvements to increase the efficiency of section.
• 9.Excellent communication skills both written and oral.

Certifications Preferred:

• A+
• Microsoft Certification

Additional Information

All your information will be kept confidential according to EEO guidelines.