Service Desk

Brick Bodies; Timonium (MD); Presencial; USD 17.000 - 25.000; Jornada completa

Descripción de la vacante

Brick Bodies Fitness Services Inc is seeking a Service Desk Team Member to greet members and guests, provide world class customer service, and uphold our brand promise of making people feel comfortable. You will answer phones, manage messages, operate the POS, and support club housekeeping to keep the desk welcoming.

The role emphasizes friendly communication, reliability, and the ability to handle multiple tasks in a fast-paced gym environment.

Formación

• Previous service-oriented experience is helpful.
• Current CPR/AED certification.
• Strong customer service and interpersonal skills.
• Excellent phone and communication abilities.
• Ability to follow directions and work unsupervised.

Responsabilidades

• Greet members and guests with a warm smile.
• Answer phones with proper greeting and take messages.
• Operate the Point of Sale system.
• Assist with club housekeeping and restocking.
• Open and close the club as needed.
• Maintain a tidy service desk area.
• Support multiple tasks as needed.

Conocimientos

Customer service

Phone skills

Multi-tasking

Written and verbal communication

Punctuality

Educación

CPR/AED certification

Herramientas

Point of Sale system

Schedule system

Descripción del empleo

The Service Desk (SD) Team Member’s goal is to provide world class customer service to both members and guests, presenting a positive first impression of the club. The SD Team Member is the vital connection to our members and plays an important role in the company’s brand promise of “Making People Feel Comfortable” and our core purpose of “Changing Peoples Lives”. The SD Team Member is the smile and face that greets our members and guests, makes them feel special and helps to make their day. The SD’s natural friendliness and warmth can be felt over the phone, making members feel confident that Brick Bodies is the right place for them. The SD understands the importance of anticipating member’s needs and exceeding their expectations to help create raving fans. The SD is part of a team of many other departments and is under the supervision of the Service Desk Team Leader and Operations Manager.Duties and accountabilities include but are not limited to:Greeting members with a warm smile and by nameGreeting all guests with a warm smile and following the guest policyKeeps informed of all policies, procedures and programsAnswering phones with proper greeting and taking appropriate messages.Following company’s Telephone Inquiry procedureWashing and handing out towels.Collecting balances on past due accounts.Maintaining a tidy service desk area.Operating Point of Sale system.Assisting with club housekeeping, restocking locker room products.Opening and closing the club as needed.Operating our class/appointment schedule system.Greeting and saying good-bye to members and guests.Cleaning duties as assigned by the club leadership team, including but not limited to, cleaning, sanitizing and disinfecting work out equipment, group fitness studios, work stations, locker rooms and restrooms.Because of the fluctuating demands of our Clubs’ operations, it may be necessary that each associate performs a multitude of different functions. Therefore, as an essential part of your job, you will be expected to help others when the occasion arises, just as other associates are expected to help you. Accordingly, you may be expected to perform other tasks as needed that are not included in the above accountability list.Previous service-oriented experience is helpful. Current CPR/AED certification.Skills Required:Strong customer service and interpersonal skills.Excellent phone skills.Effective multi-tasking skills.Effective written and verbal communication skills.Ability to follow directions well.Ability to work well unsupervised.Special Characteristics:Positive attitude with the commitment to excellenceAbility to work well with peoplePunctualityDependabilityResourceful, creative, decisiveCore Values:Role model the Brick Bodies Core ValuesLive the BrandBe TenaciousBe a Team Player