Service Desk

Brick Bodies Fitness Services; Timonium (MD); Vor Ort; USD 21.000 - 23.000; Teilzeit

Zusammenfassung

Brick Bodies Fitness Services is seeking a part-time Service Desk Team Member in Timonium, MD to greet members, assist guests, answer phones, and support club operations. You will uphold the brand promise of making people feel comfortable and help create positive experiences across the club.

The role emphasizes friendly customer service, accurate POS handling, and teamwork within the service desk and across departments as needed.

Qualifikationen

• Previous service-oriented experience is helpful.
• Current CPR/AED certification.

Aufgaben

• Greeting members with a warm smile and by name.
• Greeting all guests with a warm smile and following guest policy.
• Answering phones with proper greeting and taking messages.
• Operating Point of Sale system.
• Opening and closing the club as needed.

Kenntnisse

Customer service

Interpersonal skills

Phone skills

Multitasking

Written and verbal communication

Follow directions

Independent work

Ausbildung

CPR/AED certification

Jobbeschreibung

Job Details

Job Location: 20 Brick Bodies Padonia - Timonium, MD 21093, Position Type: Part Time, Salary Range: $15.00 - $17.00 Hourly, Travel Percentage: None, Job Shift: Any, Job Category: Customer Service, The Service Desk (SD) Team Member’s goal is to provide world class customer service to both members and guests, presenting a positive first impression of the club. The SD Team Member is the vital connection to our members and plays an important role in the company’s brand promise of “Making People Feel Comfortable” and our core purpose of “Changing Peoples Lives”. The SD Team Member is the smile and face that greets our members and guests, makes them feel special and helps to make their day. The SD’s natural friendliness and warmth can be felt over the phone, making members feel confident that Brick Bodies is the right place for them. The SD understands the importance of anticipating member’s needs and exceeding their expectations to help create raving fans. The SD is part of a team of many other departments and is under the supervision of the Service Desk Team Leader and Operations Manager.

Duties and accountabilities include but are not limited to:

• Greeting members with a warm smile and by name
• Greeting all guests with a warm smile and following the guest policy
• Keeps informed of all policies, procedures and programs
• Answering phones with proper greeting and taking appropriate messages.
• Following company’s Telephone Inquiry procedure
• Washing and handing out towels.
• Collecting balances on past due accounts.
• Maintaining a tidy service desk area.
• Operating Point of Sale system.
• Assisting with club housekeeping, restocking locker room products.
• Opening and closing the club as needed.
• Operating our class/appointment schedule system.
• Greeting and saying good-bye to members and guests.
• Cleaning duties as assigned by the club leadership team, including but not limited to, cleaning, sanitizing and disinfecting work out equipment, group fitness studios, work stations, locker rooms and restrooms.
• Because of the fluctuating demands of our Clubs’ operations, it may be necessary that each associateperforms a multitude of different functions.Therefore, as an essential part of your job, you will be expected to help others when the occasion arises, just as other associatesare expected to help you.Accordingly, you may be expected to perform other tasks as needed that are not included in the above accountability list.

Qualifications

Previous service-oriented experience is helpful. Current CPR/AED certification.

Skills Required

• Strong customer service and interpersonal skills.
• Excellent phone skills.
• Effective multi-tasking skills.
• Effective written and verbal communication skills.
• Ability to follow directions well.
• Ability to work well unsupervised.

Special Characteristics

• Positive attitude with the commitment to excellence
• Ability to work well with people
• Punctuality
• Dependability
• Resourceful, creative, decisive

Core Values

• Live the Brand
• Be Tenacious
• Be a Team Player