Service Designer, Support

Seoulstart; San Francisco (CA); On-site; USD 150,000 - 190,000; Full time

Job summary

OpenAI is seeking a Service Designer for the User Operations (Support) team in San Francisco to improve how customers get help across our products. You’ll work hands-on to translate customer needs into practical service improvements.

You’ll own projects from discovery through implementation: researching user and team needs, mapping support journeys, designing workflows, and guiding cross-functional partners through execution.

Responsibilities

• Research customer and team needs.
• Map support journeys across OpenAI products.
• Design better workflows for help interactions.
• Lead cross-functional partners through execution.

Job description

OpenAI# Service Designer, SupportNew roles land in Following.San FranciscoPosted 3 days agofulltimeApply on OpenAI's career page## Job description previewFrom OpenAI’s original postingAbout the Team The User Operations team (Support) is central to ensuring that our customers' experience with our products is nothing short of exceptional. We resolve complex issues, provide technical guidance, and support customers in maximizing value and adoption from deploying our products. We work closely with Sales, Technical Success, Product, Engineering and others to deliver the best possible experience to our customers at scale. OpenAI's customers represent a range of diverse backgrounds and maturity, from early-stage startups to established global enterprises. About the Role We’re looking for a Service Designer to improve how customers get help across OpenAI’s products. As a hands-on individual contributor within User Operations, you’ll connect customer needs with the people, processes, and systems that shape their support experience. You’ll own projects from discovery through implementation: researching customer and team needs, mapping support journeys, designing better workflows, and leading cross-functional partners through execution. Success means turning insights into changes that work in practice, and measuring whether those changes improve the experience for...Open full posting on OpenAI’s site