Service Designer, Elevating Customer Support Experience

Seoulstart; San Francisco (CA); On-site; USD 150,000 - 190,000; Full time

Job summary

OpenAI is seeking a Service Designer for the User Operations (Support) team in San Francisco to improve how customers get help across our products. You’ll work hands-on to translate customer needs into practical service improvements.

You’ll own projects from discovery through implementation: researching user and team needs, mapping support journeys, designing workflows, and guiding cross-functional partners through execution.

Responsibilities

• Research customer and team needs.
• Map support journeys across OpenAI products.
• Design better workflows for help interactions.
• Lead cross-functional partners through execution.

Job description

OpenAI is seeking a Service Designer for the User Operations (Support) team in San Francisco to improve how customers get help across our products. You’ll work hands-on to translate customer needs into practical service improvements.

You’ll own projects from discovery through implementation: researching user and team needs, mapping support journeys, designing workflows, and guiding cross-functional partners through execution.