Service Designer, Customer Experience & Operations

OpenAI, Inc.

United States

Hybrid

USD 140,000 - 190,000

Full time

8 days ago

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Benefits offered by this job

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Job summary

OpenAI, Inc. is seeking a Service Designer in San Francisco with a hands-on, cross-functional remit. You will research customer needs, map support journeys, and design improved workflows across Product, Engineering, and Support teams.

The role emphasizes turning insights into practical changes and measuring impact on customer experience. You will own end-to-end research and operationalization, collaborating with stakeholders to drive improvements in company-wide support journeys and product

Qualifications

8+ years in service design or closely related roles with ownership of improvements.
Strong qualitative research and synthesis skills.
Experience designing across customer touchpoints and internal workflows.
Proven ability to lead ambiguous projects across product, engineering and support teams.
Excellent written, verbal, and visual communication; able to align senior stakeholders.

Responsibilities

Design, execute, and report on research to improve customers' support journeys.
Collaborate with Engineering, Product, Support Delivery, and Operations to prioritize opportunities.
Present research findings and recommendations and drive execution with cross-functional partners.
Own end-to-end research and operationalization, from stakeholder meetings to rollout and evaluation.
Map customer journeys and handoffs, and lead teams through operationalizing insights.