Service Designer (Remote | Contract)

Catapult Solutions Group; United States; On-site; USD 85,000 - 120,000; Full time

Job summary

Catapult Solutions Group is seeking a Service Designer to help build a scalable competitive experience capability for digital consumer products. You will analyze how competitors approach key customer experiences, map end-to-end journeys, identify patterns, and translate findings into insights teams can use when designing new experiences.

This role requires strong experience design fundamentals, strategic thinking, pattern recognition, and storytelling, with the ability to work independently and

Qualifications

• Experience in Service Design, Experience Design, Design Strategy, UX/UI, or related discipline.
• Hands-on experience with competitive analysis, competitive audits, or comparative experience research.
• Portfolio or case studies demonstrating mobile experience work.

Responsibilities

• Conduct competitive audits across primarily mobile digital experiences.
• Capture and analyze end-to-end customer flows, interaction patterns, and content.
• Identify patterns and best practices across products and competitors.
• Connect customer experiences with broader business and marketing context.
• Turn observations into actionable commentary and recommendations.
• Create journey maps, experience maps, and competitive analysis documentation.
• Help build a reusable system for organizing and sharing competitive knowledge.
• Present findings through clear documentation and visual narratives.
• Partner across Design, Marketing, Research, Product, and business teams.

Skills

Service Design

Experience Design

Design Strategy

UX/UI

Mobile experience

Tools

Figma

Job description

We're looking for a Service Designer to help build a scalable competitive experience capability for digital consumer products.

You'll analyze how competitors and best-in-class companies approach key customer experiences, map end-to-end journeys, identify patterns, and turn your findings into clear insights teams can use when designing new experiences.

This is a highly independent role for someone who combines strong experience design fundamentals with strategic thinking, pattern recognition, and storytelling.

What You'll Do

• Conduct competitive audits across primarily mobile digital experiences.
• Capture and analyze end-to-end customer flows, interaction patterns, positioning, content, and experience design.
• Identify patterns, differences, and best practices across products and competitors.
• Connect customer experiences with broader business and marketing context.
• Turn observations into meaningful commentary, insights, and recommendations.
• Create journey maps, experience maps, frameworks, and competitive analysis documentation.
• Help build a reusable system for organizing and sharing competitive experience knowledge.
• Present findings through clear documentation and compelling visual narratives.
• Partner across Design, Marketing, Research, Product, and business teams.

What We're Looking For

• Experience in Service Design, Experience Design, Design Strategy, UX/UI, or a related discipline.
• Hands-on experience with competitive analysis, competitive audits, or comparative experience research.
• Strong understanding of end-to-end customer journeys, digital flows, and systems thinking.
• Experience with journey mapping, information architecture, wireframes, experience mapping, or related design methods.
• Strong pattern recognition, synthesis, documentation, and storytelling skills.
• Portfolio or case studies demonstrating mobile experience work.
• Ability to work independently, proactively, and with limited structure.
• Strong attention to detail and ability to produce high-quality work quickly.
• Proficiency with Figma.
• Fintech or other regulated-industry experience is a plus.