Mobile Service Design Strategist

Catapult Solutions Group; United States; On-site; USD 85,000 - 120,000; Full time

Job summary

Catapult Solutions Group is seeking a Service Designer to help build a scalable competitive experience capability for digital consumer products. You will analyze how competitors approach key customer experiences, map end-to-end journeys, identify patterns, and translate findings into insights teams can use when designing new experiences.

This role requires strong experience design fundamentals, strategic thinking, pattern recognition, and storytelling, with the ability to work independently and

Qualifications

• Experience in Service Design, Experience Design, Design Strategy, UX/UI, or related discipline.
• Hands-on experience with competitive analysis, competitive audits, or comparative experience research.
• Portfolio or case studies demonstrating mobile experience work.

Responsibilities

• Conduct competitive audits across primarily mobile digital experiences.
• Capture and analyze end-to-end customer flows, interaction patterns, and content.
• Identify patterns and best practices across products and competitors.
• Connect customer experiences with broader business and marketing context.
• Turn observations into actionable commentary and recommendations.
• Create journey maps, experience maps, and competitive analysis documentation.
• Help build a reusable system for organizing and sharing competitive knowledge.
• Present findings through clear documentation and visual narratives.
• Partner across Design, Marketing, Research, Product, and business teams.

Skills

Service Design

Experience Design

Design Strategy

UX/UI

Mobile experience

Tools

Figma

Job description

Catapult Solutions Group is seeking a Service Designer to help build a scalable competitive experience capability for digital consumer products. You will analyze how competitors approach key customer experiences, map end-to-end journeys, identify patterns, and translate findings into insights teams can use when designing new experiences.

This role requires strong experience design fundamentals, strategic thinking, pattern recognition, and storytelling, with the ability to work independently and