Service Designer, GenAI Experience

KPMG-UnitedStates; St. Louis (MO); Remote; USD 70,000 - 110,000; Full time

Job summary

Join a forward-thinking company as a GenAI Designer, where your passion for user experience will drive innovative service design. This remote opportunity allows you to collaborate with cross-functional teams to create seamless and user-centric experiences. You'll be responsible for developing service blueprints, conducting usability testing, and utilizing generative AI technologies to enhance user engagement. With a commitment to individual development and an inclusive environment, this role is perfect for those eager to make a significant impact in the tech landscape. If you're ready to shape the future of service design, we want to hear from you!

Qualifications

• 3+ years of experience in user research and service design.
• Proficiency in design tools like Figma and Adobe XD.
• Strong understanding of service design principles.

Responsibilities

• Advocate for user experience in design thinking sessions.
• Develop service blueprints and journey maps.
• Design wireframes and high-fidelity prototypes.

Skills

User Research

Service Design

UX Design

UI Design

Agile Methodologies

Critical Thinking

Collaboration

Problem Solving

Education

Bachelor's Degree

Tools

Figma

Adobe XD

Sketch

Job description

Business Title : Service Designer, GenAI Experience Requisition Number : 119609 - 101 Function : Business Support Services

Area of Interest : State : VT

City : Colchester

Description :

Known for being a great place to work and build a career, KPMG provides audit, tax, and advisory services for organizations in today’s most important industries. Our growth is driven by delivering real results for our clients. It’s also enabled by our culture, which encourages individual development, embraces an inclusive environment, rewards innovative excellence, and supports our communities. With qualities like those, it’s no wonder we’re consistently ranked among the best companies to work for by Fortune Magazine, Consulting Magazine, Seramount, Fair360, and others. If you’re as passionate about your future as we are, join our team.

KPMG is currently seeking a GenAI Designer to join our Digital Nexus technology organization. This is a remote work opportunity.

Responsibilities :

1. Advocate actively for user experience and support in the planning and facilitation of design thinking sessions aimed at improving and/or designing new services and products, particularly through generative Artificial Intelligence (AI) assistants and agents.
2. Develop end-to-end service blueprints, journey maps, and customer experience maps to visualize the user experience and how technology, data, and business processes need to align in the delivery of seamless and holistic services.
3. Translate requirements, user stories, and business processes into optimized flows across all relevant platforms and products.
4. Design wireframes with usability best practices in mind, creating high-fidelity prototypes to test and iterate on design concepts.
5. Support the development and use of Design Systems and a standard library of reusable assets across various applications and products.
6. Work closely with cross-functional teams, including designers, engineers, product managers, and stakeholders to ensure alignment and effective communication; conduct usability testing and gather user feedback to refine designs and enhance the overall user experience.

Qualifications :

1. Minimum three years of experience in user research, service design, UX design, and UI design; strong understanding of service design principles and methodologies.
2. Bachelor's degree from an accredited college or university is preferred.
3. Proficiency in design tools such as Figma, Adobe XD, or Sketch; knowledge of generative AI technologies and their applications.
4. Experience working in an Agile design/development environment.
5. Excellent communication and collaboration skills; ability to think critically and solve complex problems; passion for creating innovative and user-centric experiences.
6. Must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future; KPMG LLP will not sponsor applicants for work visa status for this opportunity (no sponsorship available for H-1B, L-1, TN, O-1, E-3, H-1B1, F-1, J-1, OPT, CPT, or any other employment-based visa).

Additional information about salary ranges, benefits, and legal compliance is included in the original description. Please note that KPMG is an equal opportunity employer and does not require COVID-19 vaccination for entry to offices or events, unless mandated by law. Candidates are encouraged to apply promptly as the recruiting process is ongoing until the position is filled. For Los Angeles County applicants, relevant legal considerations regarding criminal history are noted.