Service Designer, GenAI Experience

KPMG-UnitedStates; Cleveland (OH); Remote; USD 70,000 - 110,000; Full time

Job summary

An established industry player is seeking a GenAI Designer to join their innovative Digital Nexus team. This remote opportunity allows you to champion user experience by facilitating design thinking sessions and creating service blueprints and customer experience maps. Collaborate with cross-functional teams to refine designs and enhance user-centric experiences using generative AI technologies. Join a company renowned for its commitment to individual development and inclusivity, where your skills will contribute to delivering exceptional results for clients in a supportive environment. If you are passionate about creating innovative solutions, this role is perfect for you.

Benefits

Medical and Dental Plans

Vision Coverage

Disability Insurance

Life Insurance

401(k) Plans

Personal Time Off

Mental Health Support

Firmwide Breaks

Qualifications

• Minimum three years of experience in UX and UI design.
• Proficiency in design tools like Figma and Adobe XD is preferred.

Responsibilities

• Advocate for user experience and facilitate design thinking sessions.
• Develop service blueprints and customer experience maps.

Skills

User Research

Service Design

User Experience (UX) Design

User Interface (UI) Design

Critical Thinking

Problem Solving

Communication Skills

Collaboration Skills

Education

Bachelor's Degree

Tools

Figma

Adobe XD

Sketch

Job description

Business Title : Service Designer, GenAI Experience Requisition Number : 119609 - 101 Function : Business Support Services

Area of Interest : State : VT

City : Colchester

Description :

Known for being a great place to work and build a career, KPMG provides audit, tax and advisory services for organizations in today’s most important industries. Our growth is driven by delivering real results for our clients. It’s also enabled by our culture, which encourages individual development, embraces an inclusive environment, rewards innovative excellence and supports our communities. With qualities like those, it’s no wonder we’re consistently ranked among the best companies to work for by Fortune Magazine, Consulting Magazine, Seramount, Fair360 and others. If you’re as passionate about your future as we are, join our team.

KPMG is currently seeking a GenAI Designer to join our Digital Nexus technology organization. This is a remote work opportunity.

Responsibilities :

• Advocate actively of user experience and support in the planning and facilitation of design thinking sessions aimed at improving and / or designing new services and products, particularly through generative Artificial Intelligence (AI) assistants and agents.
• Develop end-to-end service blueprints, journey maps, and customer experience maps to visualize the user experience and how technology, data, and business processes need to align in the delivery of seamless and holistic services.
• Translate requirements, user stories and business processes into optimized flows across all relevant platforms and products.
• Design wireframes with usability best practices top of mind, creating high-fidelity prototypes to test and iterate on design concepts.
• Support development and use of Design Systems and standard library of reusable assets across various applications and products.
• Work closely with cross-functional teams, including designers, engineers, product managers, and stakeholders to ensure alignment and effective communication; conduct usability testing and gather user feedback to refine designs and improve the overall user experience.

Qualifications :

• Minimum three years of experience in user research, service design, user experience (UX) design, and user interface (UI) design; strong understanding of service design principles and methodologies.
• Bachelor's degree from an accredited college or university is preferred.
• Proficiency in design tools such as Figma, Adobe XD, or Sketch; knowledge of generative AI technologies and their applications.
• Experience working in an Agile design / development environment.
• Excellent communication and collaboration skills; ability to think critically and solve complex problems; passion for creating innovative and user-centric experiences.
• Must be authorized to work in the without the need for employment-based visa sponsorship now or in the future; KPMG LLP will not sponsor applicants for work visa status for this opportunity (no sponsorship is available for H-1B, L-1, TN, O-1, E-3, H-1B1, F-1, J-1, OPT, CPT or any other employment-based visa).

KPMG complies with all local / state regulations regarding displaying salary ranges. If required, the ranges displayed below or via the URL below are specifically for those potential hires who will work in the location(s) listed. Any offered salary is determined based on relevant factors such as applicant's skills, job responsibilities, prior relevant experience, certain degrees and certifications and market considerations. In addition, the firm is proud to offer a comprehensive, competitive benefits package, with options designed to help you make the best decisions for yourself, your family, and your lifestyle. Available benefits are based on eligibility. Our Total Rewards package includes a variety of medical and dental plans, vision coverage, disability and life insurance, 401(k) plans, and a robust suite of personal well-being benefits to support your mental health. Depending on job classification, standard work hours, and years of service, KPMG provides Personal Time Off per fiscal year. Additionally, each year the firm publishes a calendar of holidays to be observed during the year and provides two firmwide breaks each year where employees will not be required to use Personal Time Off; one is at year end and the other is around the July 4th holiday.

KPMG LLP (the member firm of KPMG International) offers a comprehensive compensation and benefits package. KPMG is an affirmative action-equal opportunity employer. KPMG complies with all applicable federal, state and local laws regarding recruitment and hiring. All qualified applicants are considered for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, citizenship status, disability, protected veteran status, or any other category protected by applicable federal, state or local laws.