Service Design & Transition Analyst

Randstad Digital Americas; Newport Beach (CA); On-site; USD 76,000 - 90,000; Full time

Job summary

Randstad Digital Americas seeks a Service Design and Transition Analyst in Newport Beach, CA. You will ensure new or changed IT services are well-designed, governed, and transitioned to live operations following ITIL best practices, focusing on readiness and risk minimization.

The role supports lifecycle stages of Service Design and Service Transition to meet business and operational requirements before going live, coordinating with stakeholders and operational teams.

Qualifications

• ITIL, ITSM, Service Design and Service Transition knowledge.
• Validation & Testing concepts and ServiceNow familiarity.
• Experience aligning designs with architecture and security.

Responsibilities

• Collaborate to define end-to-end service designs with models, metrics, SLAs, support, security, and continuity.
• Produce and manage SDPs covering delivery and support elements.
• Ensure service design aligns with enterprise architecture, security, and capacity planning.
• Validate designs against NFRs including availability and scalability.
• Define and document dependencies, SLAs, and OLAs.
• Lead or support service transition for new or changed services.
• Plan transition activities: readiness, training, knowledge transfer, and handover.
• Lead SRBs to prepare operations for new/changed services.
• Facilitate Early Life Support and clear transition exit criteria.
• Conduct impact assessments and risk evaluations for introductions.
• Maintain alignment with Change Enablement and Service Operations processes.
• Support Service Validation activities to verify business needs.
• Define and validate OAT criteria; ensure testing aligns with SLAs.
• Collaborate with ServiceNow/ITAM to capture service components.
• Create and store knowledge base docs, FAQs, and playbooks.
• Transfer knowledge from project teams to support and operations.
• Act as liaison between delivery, Technology, and business stakeholders.
• Coordinate workshops to define ownership and governance.
• Engage service/product owner and Service Desk early in design.

Skills

ITIL

ITSM

Service Design

Adaptable to change

Communication

Customer focus

Stakeholder management

Continual improvement

Testing

Education

Bachelor's degree

Tools

ServiceNow

Job description

Job Summary The Service Design and Transition Analyst plays a key role in ensuring new or changed IT services are well-designed, governing and transitioned into live operations effectively, following ITIL best practices. The role focuses on driving service readiness, minimizing risks during deployment, and ensuring a smooth operational handover. This position supports the lifecycle stages of Service Design and Service Transition, ensuring services meet agreed business and operational requirements before going live.

Job Summary The Service Design and Transition Analyst plays a key role in ensuring new or changed IT services are well-designed, governing, and transitioned into live operations effectively, following ITIL best practices. The role focuses on driving service readiness, minimizing risks during deployment, and ensuring a smooth operational handover. This position supports the lifecycle stages of Service Design and Service Transition, ensuring services meet agreed business and operational requirements before going live. location: Newport Beach, California job type: Solutions salary: $55 - 65 per hour work hours: 8am to 5pm education: Bachelors

Responsibilities

• Collaborate with stakeholders to define and document end-to-end service designs that include service model, performance metrics, SLAs, support model, security, and continuity.
• Produce and manage Service Design Packages (SDPs) that incorporate all elements of service delivery and support.
• Ensure alignment of service design to enterprise architecture, information security, and capacity planning.
• Validate service designs against non-functional requirements (NFRs), including availability, reliability, and scalability.
• Define and document service dependencies, SLAs, and OLAs.

Service Transition

• Lead or support the service transition process for new or changed services.
• Plan and coordinate transition activities, including Service Readiness, training, knowledge transfer, and documentation handover.
• Lead Service Readiness Boards (SRBs) to ensure operational teams are prepared to accept new or changed services.
• Facilitate Early Life Support (ELS) and ensure clear criteria for service acceptance and exit from transition.
• Conduct impact assessments and risk evaluations for service introduction.
• Maintain alignment with Change Enablement and Service Operational processes to support controlled deployment.

Service Validation & Testing

• Support or coordinate Service Validation activities to verify services meet business needs.
• Ensure operational acceptance testing (OAT) criteria are defined and validated.
• Work closely with test leads to ensure testing aligns with service design and SLA expectations.

Configuration and Knowledge Management

• Collaborate with ServiceNow/ITAM Team to ensure service components are accurately captured.
• Ensure operational documentation, FAQs, and support playbooks are created, validated, and stored in the knowledge base.
• Facilitate effective knowledge transfer from project teams to support and Service operations.

Stakeholder Engagement

• Act as a liaison between project delivery, Technology, and business stakeholders.
• Coordinate and facilitate workshops to define service design packages, ownership, and governance.
• Ensure the service/product owner and operations including the Service Desk teams are engaged early in the design process.

Qualifications

ITIL, ITSM, Service Design, Service Transition, Validation & Testing, ServiceNow

Job Duties - Service Design

Skills

IT services,IT Operations,Service Design,ServiceNow,Adaptable to change,communication,communicator,customer focus,continual improvement,Change Enablement,service excellence,ITIL best practices,ITSM,ITIL v3,service documentation,Financial Services,risks,stakeholder management skills,Testing

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact [e-mail].

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.

Qualified applicants in San Francisco with criminal histories will be considered for employment in accordance with the San Francisco Fair Chance Ordinance.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.