Service Design Manager - Financial Services - Deloitte Digital

Belfast, London; Alabama; Ibrido; USD 60.000 - 94.000; Tempo pieno

Vantaggi offerti da questo lavoro

Hybrid working policy

Descrizione del lavoro

Deloitte is seeking a Service Designer for its Financial Services transformation programs. You will work with cross-functional teams of designers, researchers, analysts and engineers to craft end-to-end service experiences and artifacts across a range of products and services.

You will facilitate workshops, translate user insights into actionable design decisions, and drive usability testing while collaborating with product managers to deliver feasible designs in a hybrid UK-based environment.

Competenze

• Proven experience in service design, end-to-end services and artifacts.
• Strong understanding of user-centered design principles.
• Excellent communication and presentation skills.
• Experience working with cross-functional teams and multiple stakeholders.
• Ability to translate insights into actionable design solutions.

Mansioni

• Conduct research and analysis to understand user needs and journeys.
• Define measurable service goals with stakeholders.
• Develop service blueprints and journey maps to visualize end-to-end experiences.
• Integrate design decisions across people, process, policy, data and technology.
• Identify opportunities for service improvement and innovation.
• Facilitate workshops and co-design sessions with users and teams.
• Collaborate with researchers to incorporate user insights into design decisions.
• Work with product managers and developers to ensure feasibility and implementation.
• Conduct usability testing and gather feedback to refine experiences.
• Stay updated on industry trends and best practices in service design.

Conoscenze

Service design

User research

Experience design

Agile methods

Stakeholder management

Workshop facilitation

Descrizione del lavoro

Do you want to be at the heart of some of the most transformative and impactful programmes shaping the future of Financial Services?

We are proud of the impact we have with our Financial Services clients, the strength of our relationships, and the variety of our skills and expertise that we bring to help them navigate complex challenges and achieve their strategic goals.

We’re growing our teams across all of transformation programs. If you are passionate about innovation in financial services and want to grow your career in this dynamic sector, we are very keen to hear from you.

Connect to your career at Deloitte

Deloitte drives progress. Using our vast range of expertise, we help our clients become leaders wherever they choose to compete. To do this, we invest in outstanding people. We build teams of future thinkers, with diverse talents and backgrounds, and empower them all to reach for and achieve more.

What brings us all together at Deloitte?It’show we approach the thousands of decisions we make everyday. How we behave, our beliefs and our attitudes. In other words: our values. Whatever we do, whereverwe arein the world, welead the way,serve with integrity, take care of each other ,fosterinclusion, andcollaborate for measurable impact. These five shared values lead every decision wemake and action we take, guiding us to deliver impact how and where it mattersmost .

Connect to your opportunity

We’re looking for people who are natural initiative-takers, who bring out the best in others, are brilliant listeners and can grow our business without compromising standards, integrity or culture.

You will work with outstanding digital talent across disciplines to innovate and create great solutions for our Financial Service Clients.

You will collaborate with amazing digital experts across disciplines including but not limited to Experience Strategists, User Researchers, Interaction Designers, Business Analysts and Engineers to deliver industry leading experiences across a broad range of products and services.

Your role will include:

• Conducting research and analysis to understand user needs, pain points, and behaviours across large and complex journeys.
• Collaborating with stakeholders to define measurable service goals and objectives.
• Developing service blueprints, customer journey maps, and other service design artifacts to visualize and communicate the end-to-end service experience.
• Integrating design decisions across the multiple layers involved in delivering and running a service, including people, process, policy, legal, data, technology etc.
• Identifying opportunities for service improvement and innovation, and proposing design solutions that address user needs and meet business goals.
• Facilitating workshops and co-design sessions with users, stakeholders and cross-functional teams to ideate and iterate on service design concepts.
• Working closely with user researchers to integrate user insights into service design decisions.
• Collaborating with product managers and developers to ensure the feasibility and implementation of service design solutions.
• Conducting usability testing and gather user feedback to continuously refine and improve service experiences.
• Staying up-to-date with industry trends, emerging technologies, and best practices in service design.

Connect to your skills and professional experience

We’re looking for people who are natural initiative-takers, who bring out the best in others, are brilliant listeners and can grow our business without compromising standards, integrity or culture. You will work with outstanding digital talent across disciplines to innovate and create great solutions for our Financial Services Clients. You will collaborate with amazing digital experts across disciplines including but not limited to Experience Strategists, User Researchers, Interaction Designers, Business Analysts and Engineers to deliver industry leading experiences across a broad range of products and services Your role will include:

• Proven experience in service design, designing end-to-end services comprised of multiple digital products and touchpoints, and creating service design artifacts.
• Strong understanding of user-centered design principles and methodologies.
• Excellent visual and verbal communication skills, with the ability to effectively present and articulate design concepts.
• Experience working collaboratively in cross-functional teams and managing multiple stakeholders.
• Strong analytical and problem-solving skills, with the ability to think strategically and identify connection points across complex systems of people, process, and technology.
• Ability to translate user insights into actionable design solutions.
• Familiarity with agile and iterative design processes.
• Passion for creating exceptional service experiences and a deep empathy for users.

Connect to your business - Technology and Transformation

Distinctive thinking, deep expertise, innovation and collaborative working. That’s what connects us. That’s what makes us Deloitte. If you want to help solve some of the biggest tech and transformational challenges around, join us. Together, we’ll make an impact that matters.

Customer

Human connections are integral to business. We combine people, ideas and technology to support our clients to build strong connections. For example, through commerce, customer design and sales services.

Personal independence

Regulation and controls are standard practice in our industry and Deloitte is no exception. These controls provide important legal protection for both you and the firm. We are subject to a number of audit regulations, one of which requires that certain colleagues abide by specific personal independence constraints (e.g., in relation to any financial interests and employment relationships). This can mean that you and your "Immediate Family Members" are not permitted to hold certain financial interests (shares, funds, bonds etc.) with audit clients of the firm, and also prohibitions on certain employment relationships (e.g., you are not permitted to hold a secondary employment role with SEC audit clients of the firm whilst being employed by the firm). The recruitment team will provide further details as you progress through the recruitment process, or you can contact the Independence team upon request.

Connect with your colleagues

“What attracted me to Deloitte were the endless opportunities and the collective experience of other like-minded individuals. Deloitte’s clients include many of the world’s largest organisations; I wanted to be part of a team that made a difference that I, could be proud of.” -Dan, Technology and Transformation

Our hybrid working policy

You’ll be based in London or Belfast with hybrid working.

At Deloitte we understand the importance of balancing your career alongside your home life. That’s why we’ll support you to work flexibly through our hybrid working policy. Depending on the requirements of your role, you’ll have the opportunity to work in your local office, virtual collaboration spaces, client sites and remotely. You’ll get the chance to meet face to face when needed, while you collaborate and learn from colleagues, share your experiences, and build the relationships that will fuel your career and prioritise your wellbeing. Please check with your recruiter for the specific working requirements that may apply for your role.

Connect to your return-to-work opportunity

Are you looking to return to the workplace after an extended career break?

For this role we can offer coaching and support designed for returners to refresh your knowledge and skills and help your transition back into the workplace after a career break of two years or more. If this is relevant for you, just let your recruiter know when you make your application.

Our commitment to you

Making an impact is more than just what we do: it’s why we’re here. So we work hard to create an environment where you can experience a purpose you believe in, the freedom to be you, and the capacity to go further than ever before.

We want you. The true you. Your own strengths, perspective and personality. So we’re nurturing a culture where everyone belongs, feels supported and heard, and is empowered to make a valuable, personal contribution. You can be sure we’ll take your wellbeing seriously, too. Because it’s only when you’re comfortable and at your best that you can make the kind of impact you, and we, live for.

Your expertise is our capability, so we’ll make sure it never stops growing. Whether it’s from the complex work you do, or the people you collaborate with, you’ll learn every day. Through world-class development, you’ll gain invaluable technical and personal skills. Whatever your level, you’ll learn how to lead.

Connect to your next step

A career at Deloitte is an opportunity to develop in any direction you choose. Join us and you’ll experience a purpose you can believe in and an impact you can see. You’ll be free to bring your true self to work every day. And you’ll never stop growing, whatever your level.

Discover more reasons to connect with us, our people and purpose-driven culture at deloitte.co.uk/careers