Service Dept. - Service Advisor

Quality Dealerships; Albuquerque, Northern (NM, KY); Hybrid; USD 55,000 - 85,000; Full time

Benefits offered by this job

Commission-based

Health insurance

Dental and vision

Retirement plan

OEM training

Professional development

Stable workflow

Job summary

Quality Buick GMC in Albuquerque, NM is seeking an Automotive Service Advisor to be the customer advocate from write-up to delivery. This commission-based service sales role offers growth potential and a strong benefits package.

Ideal candidates bring customer service or sales experience, solid communication, and the ability to explain repairs in plain language. Automotive knowledge and Reynolds & Reynolds familiarity are a plus.

Qualifications

• Proven customer service or sales background (automotive service experience preferred).
• Strong communication skills and a professional, empathetic approach.
• Organized, detail-oriented, and comfortable managing a busy advisor lane.

Responsibilities

• Greet customers, perform accurate write-ups, and set clear expectations for diagnosis and repair timelines.
• Translate technician findings into customer-friendly recommendations and secure approvals.
• Build and present prioritized menus (maintenance, safety, value-based options).
• Coordinate with Parts and Technicians to keep work moving and communicate status updates.
• Ensure documentation accuracy: repair orders, multipoint inspections, warranty compliance.
• Close out RO’s, review invoices, and deliver vehicles with confidence and clarity.
• Proactively manage follow-ups to drive retention, CSI, and repeat business.

Skills

Customer service

Sales experience

Communication

Organization

Attention to detail

Driver's license

Tools

Reynolds & Reynolds

Job description

Automotive Service Advisor — Quality Buick GMC

Location:Albuquerque, NM

Quality Buick GMC has an immediate opening for anAutomotive Service Advisor. This is an exceptional opportunity for a customer-oriented professional who enjoys fast-paced, people-first service. You’ll be the advocate for a large and growing customer base—owning the experience from write-up through delivery. This is acommission-based service salesrole with clear growth potential.

Why You’ll Love This Role

• High-earning commission structure with strong traffic and loyal customer base
• Flexible schedule: Monday–Friday with arotating Saturday(7:30 AM–1:30 PM)
• Comprehensive benefits (medical, dental, vision, retirement)
• OEM training and ongoing development
• Modern tools, repeat clientele, and supportive leadership

What You’ll Do

• Greet customers, perform accurate write-ups, and set clear expectations for diagnosis and repair timelines
• Translate technician findings into customer-friendly recommendations and secure approvals
• Build and present prioritized menus (maintenance, safety, value-based options)
• Coordinate with Parts and Technicians to keep work moving and communicate status updates
• Ensure documentation accuracy: repair orders, multipoint inspections, warranty compliance
• Close out RO’s, review invoices, and deliver vehicles with confidence and clarity
• Proactively manage follow-ups to drive retention, CSI, and repeat business

What You’ll Bring

• Proven customer service or sales background (automotive service experience preferred)
• Strong communication skills and a professional, empathetic approach
• Organized, detail-oriented, and comfortable managing a busy advisor lane
• Basic automotive knowledge; ability to explain repairs in plain language
• Proficiency with DMS/Shop systems;Reynolds & Reynoldsexperience is a plus
• Valid driver’s license and insurable driving record

How We Measure Success

• Customer Satisfaction Index (CSI) and retention
• Effective labor rate and hours per RO
• Menu presentation rate and approved services
• Cycle time, on-time promise accuracy, and comeback preventionDocumentation completeness and warranty/OEM compliance

Compensation & Benefits

• Commission-basedcompensation with performance incentives
• Health, dental, vision, and retirement benefits
• OEM training and professional development
• Supportive team culture and stable workflow

About Quality Buick GMC

Quality is a great place to build a career. We take pride in doing right by our customers and our team—pairing professional standards with a supportive culture. If you’re customer-centric and driven to grow, we’d love to talk.