Service Advisor

Suntrupfordwest; Missouri; On-site; USD 40,000 - 70,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Paid Time Off (PTO)

Employee Discounts

Job summary

Suntrup Buick GMC is seeking a motivated Service Advisor to join our team in Missouri. In this role, you will be the primary contact for customers, ensuring a great ownership experience while maximizing service performance. Responsibilities include greeting customers, documenting repair requests, and communicating with technicians.

The ideal candidate will have previous experience in automotive service, excellent customer service skills, and the ability to work in a fast-paced environment. We offer competitive pay, medical benefits, and opportunities for career advancement within our large automotive group.

Qualifications

• Previous automotive service advisor experience preferred.
• Strong customer service and communication skills.
• Ability to work in a fast-paced environment.

Responsibilities

• Greet customers and assist with service needs.
• Document repair requests and recommend services.
• Communicate effectively with technicians.

Skills

Customer service

Communication skills

Organizational skills

Automotive service advisor experience

Tools

CDK

Job description

Service Advisor – Suntrup Buick GMC

Join a Winning Team at Suntrup Buick GMC

Suntrup Buick GMC is looking for a motivated, customer-focused Service Advisor to join our growing team. If you thrive in a fast-paced environment, enjoy building relationships with customers, and want an opportunity to earn a strong income while advancing your career, we want to hear from you.

As a Service Advisor, you will serve as the primary point of contact between our customers and service department, helping ensure an exceptional ownership experience while maximizing service department performance.

What You'll Do

• Greet customers and promptly assist with their service needs
• Listen to customer concerns and accurately document repair requests
• Recommend maintenance and repair services based on vehicle needs
• Communicate effectively with technicians regarding vehicle repairs
• Keep customers informed throughout the repair process
• Prepare estimates and explain repair recommendationsReview completed work and ensure customer satisfaction upon delivery
• Build long-term relationships that drive customer loyalty and retention
• Meet and exceed performance goals for sales, CSI, and productivity

What We're Looking For

• Previous automotive service advisor experience preferred
• Strong customer service and communication skills
• Ability to work in a fast-paced environment
• Excellent organizational and follow-up skills
• Professional appearance and positive attitude
• Ability to build trust and create exceptional customer experiences
• Valid driver's license and acceptable driving record
• CDK experience is a plus

Compensation & Benefits

• Competitive Base Salary + Performance-Based Commission
• Medical Insurance
• Dental Insurance
• Vision Insurance
• Union Pension
• Paid Time Off (PTO)
• Employee Discounts on Vehicles, Parts, and Service
• Ongoing Training and Professional Development
• Advancement Opportunities Within One of Missouri's Largest Automotive Groups

Why Suntrup?

For over 70 years, the Suntrup family has built a reputation for delivering exceptional customer service and creating opportunities for employees to grow their careers. We believe our people are our greatest asset, and we invest in their success through training, support, and advancement opportunities.

If you're ready to join a dealership that values customer service, teamwork, and professional growth, apply today.

Suntrup Buick GMC is an Equal Opportunity Employer.