Service Dept Manager – Vending & Refreshments

American Food & Vending; Grand Prairie (TX); On-site; Full time

Job description

Pay: - Pay varies by location

Location: Grand Prairie, Texas

Summary

The Service Department Manager at American Food & Vending leads the refreshment service department, overseeing the maintenance, repair, and optimization of vending and refreshment equipment. This role is responsible for driving operational excellence, ensuring customer satisfaction, and developing a high-performing service team. The Service Manager sets strategic goals, manages budgets, and fosters a culture of safety, innovation, and continuous improvement.

Responsibilities

• Provide strategic leadership and direction for refreshment service department, ensuring alignment with company goals and standards.
• Supervise, mentor, and develop Service Supervisors and Service Technicians, including performance management, training, and succession planning.
• Oversee the scheduling, execution, and quality of equipment maintenance and repair activities, ensuring minimal downtime and maximum customer satisfaction.
• Analyze operational data and service metrics to identify trends, implement process improvements, and optimize resource allocation.
• Collaborate with cross-functional teams (Sales, Operations, Technical Support) to deliver integrated solutions and resolve complex service issues.
• Manage inventory, procurement, and vendor relationships to ensure timely availability of parts, tools, and supplies.
• Develop and implement safety protocols, compliance standards, and risk mitigation strategies.
• Lead customer engagement initiatives, address escalated concerns, and ensure service excellence for key accounts.
• Prepare and manage departmental budgets, monitor expenses, and drive cost-saving initiatives.
• Maintain accurate records of service activities, equipment performance, and customer feedback.
• Stay abreast of industry trends, emerging technologies, and best practices to continuously enhance service delivery.

Qualifications

• Minimum of 5 years of progressive experience in refreshment/vending service management or related field, with at least 2 years in a supervisory or managerial capacity.
• Advanced technical expertise in mechanical and electrical systems, with proven ability to troubleshoot and resolve complex issues.
• Demonstrated leadership, team building, and people development skills.
• Strong analytical, organizational, and project management abilities.
• Excellent communication, negotiation, and customer service skills.
• Proficiency in service management software and data analysis tools.
• Bachelor’s degree in business administration, Engineering, or related field preferred; technical certifications a plus.

Benefits

• Weekly pay
• 401K with company match
• Employee Assistance Program
• Eligible employees offered Medical, Prescription, Dental, and Vision Plans, FSA/HSA
• Ongoing training and development programs
• Bonus Programs for eligible positions

American Food & Vending is an Equal Opportunity Employer.