Service Manager

Fred Beans Automotive Group; Mechanicsburg (Cumberland County); On-site; USD 70,000 - 110,000; Full time

Benefits offered by this job

Company funded training

Advancement opportunities

Health benefits

Life Insurance

Disability Insurance

Cancer Insurance

Pet Insurance

401(k) matching

Paid vacation

Employee discounts

Referral program

Healthy living program

SoFi partnership

Parental leave

Volunteer time off

Job summary

Fred Beans Automotive Group is seeking an experienced Service Manager for our Kia Store in Mechanicsburg. You will oversee the Service Department, drive customer satisfaction, and optimize daily production while managing staff and warranty processes.

The role emphasizes handling customer relations, employee relations, and achieving department profitability with focus on CSI and efficient shop operations.

Qualifications

• At least 3 years of Service Associate experience with an Automotive dealership or independent repair facility.
• Valid driver's license
• Vocational training and licenses preferred

Responsibilities

• Maximize stall utilization by staffing shop to its maximum level.
• Monitor daily and weekly production objectives are set and met.
• Enforce compliance with the Service Quality Process.
• Counsel with and train ASMs.
• Handle customer complaints within 24 hours.
• Establish and maintain productive relationships with warranty representatives.

Job description

Brief Description

Join Fred Beans Automotive Group, voted Best Places to Work 8 years running and Healthiest Employers for 2021 and 2022!

Fred Beans Automotive is growing and is looking to hire an experienced Service Manager at our Kia Store in Mechanicsburg!

The Service Manager is responsible for customer sensitive, efficient and profitable operations of

the dealership1s Service Department, handling customer relations, employee relations, and

employee satisfaction. The Service Manager will operate the department at maximum

production; create a good work environment while properly managing the assets of the

department.

Duties and responsibilities of the Service Manager will include, but are not limited to, the
following:

• Maximize stall utilization by staffing shop to its maximum level.
• Monitor Daily and Weekly Production objectives are set and met.
• Enforce compliance with the Service Quality Process.
• Counsel with and train ASMs.
• Conduct interviews and assist in staffing needs to keep shop and operations a capacity.

Capacity.

• Measure customer hours and maintenance vs. repair.
• Determine and maintain pricing for shop and Quick Lane services. Maintain & develop customer loyalty system.

• Supervise and monitor all direct mail and marketing efforts.
• Utilize CDK to create reports for Managers and Supervisors.
• Monitor and maintain bi-weekly group leader meetings.
• Advise and monitor for positive CSI Maintain the tracking system.
• Follow up and correct all complaints within 24 hours.
• Become familiar with and follow up with all manufacturer and aftermarket warranty company policies and procedures.

• Establish and maintain productive relationships with the manufacturer’s designated warranty representatives and the representative of any aftermarket warranty company with which the dealership conducts business.

• Monitor the use of special warranty programs for diagnosis time, straight time repairs, etc. for abuse by the service sales and/or technical staff.

• Handle customer complaints that demand management’s attention tactfully, promptly and with genuine concern for the customer’s problems.

What We Offer

• Company funded training and leadership programs to help you further your career. (Our company spent over $600,000 training our staff last year)

• Great opportunities for advancement – We promote from within!
• Company funded health benefits
• Life, Disability, and Cancer Insurance
• Pet Insurance
• Company-matched 401(k)
• Paid Vacation and Personal time off
• Employee and Community discounts at over 150 vendors
• Referral Program
• Healthy Living Program
• Partnership with SoFi
• Parental Leave
• Volunteer Time Off
  
  

Requirements necessary for the Service Manager position include, but are not limited,
to the following;

• At least 3 years of Service Associate experience with an Automotive dealership

or Independent Repair Facility.

• Valid driver2s license
• Vocational training and licenses preferred
  
  

Fred Beans is an equal opportunity and veteran friendly employer