Service Department Manager

Emcor Group; Seattle (WA); On-site; USD 90,000 - 150,000; Full time

Job summary

IKM Building Solutions in Seattle seeks a Service Department Manager to lead operations and sales within the department, ensuring the highest quality customer service across sales, project execution, and ongoing support.

You will supervise staff, set goals, monitor budgets and margins, pursue bid opportunities, coordinate with HR, report on WIP at monthly meetings, and collaborate with leadership to grow the customer base.

Qualifications

• Knowledge of codes and standards governing design and operating requirements.
• Proven ability to manage projects meeting schedule and cost estimates.
• Strong communication skills, both verbal and written.
• Organized, detail oriented, and able to prioritize tasks.

Responsibilities

• Provides overall leadership for the department and aligns goals with division targets.
• Seek out and complete bid opportunities through client relationships and opportunities.
• Ensure projects are safe, on or under budget, and on time; support safety practices in bidding.
• Monitor progress toward annual goals and adjust execution as needed.
• Oversee staff, set goals, review performance, and develop team capabilities.
• Collaborates with HR to address employee support needs in a timely manner.
• Manages department budget, margins, and profitability; monitor sales performance.
• Develop growth strategies with leadership to expand sales and client base.
• Reports on WIP statistics at monthly financial meetings and coordinates field operations.

Skills

Leadership

Bid opportunities

Project management

Budgeting

Communication

Staff development

Education

High school diploma or equivalent

Bachelor’s degree in Construction Management or related field

Tools

MS Office

Job description

Service Department Manager

Job Summary: The Department Manager is responsible for operational and sales leadership within the department. Ensures the highest quality of customer service is provided at all levels from sales, project execution, and continued support.

Essential Duties and Responsibilities

• Provides overall leadership for the department. Manages department goals and ensures department and division goals align.
• Responsible to seek out and complete bid opportunities through client relationships, network opportunities, public/private postings, assigned bid opportunities, etc.
• Works to ensure all aspects of projects are met safely, on or under budget and within the appropriate time frame. Supports and directs employees on safety practices and hazard communication in bidding processes (pre‑bid meetings, hazard assessments, etc.).
• Monitors progress toward annual goals and makes adjustments to execution.
• Directly oversees staff in the department. Sets goals, reviews performance, and develops staff to reach their potential. Coordinates regular staff reviews, providing input on performance highlights and needed improvements.
• Supervises and provides leadership through guidance in areas such as mentoring and coaching, individual development plans, and setting goals and priorities for individuals.
• Collaborates with the Human Resources Manager to ensure proper employee support and needs are addressed in a timely manner.
• Determines and implements opportunities for margin enhancement and manages the department budget. Holds bottom‑line responsibility for department profitability, enforces margin structure, monitors sales, and looks for margin slippage.
• Develops growth strategies for the department with the Division Manager and Branch Manager. Drives expansion of sales and the customer base.
• Stays aware of competition in the marketplace and reacts appropriately to changes.
• Aids and assists in the preparation of estimates, supporting and mentoring direct reports or other employees as needed. Assigns bidding opportunities based on staff talent and experience or development needs.
• Reports on WIP (work in progress/forecasting) statistics at monthly financial meetings.
• Oversees Field Superintendents and provides guidance for field operations.
• Builds strong relationships with field staff to ensure effective project communication between project managers and field project leads.
• Maintains good working relationships with current clients and creates relationships with potential future clients.
• Promotes a team atmosphere and builds loyalty for IKM Building Solutions.
• May perform field activities and site visits as required.
• Participates in Division/Company meetings as requested.
• Performs additional assignments as requested while maintaining a teamwork attitude.
• Adheres to current IKM policies and procedures, and programs.

Minimum Qualifications

• Knowledge of the appropriate codes and standards governing design and operating requirements.
• Proven ability to successfully manage projects that meet or exceed schedule and cost estimate expectations.
• High school diploma or equivalent required; bachelor’s degree in Construction Management or a related field preferred.
• Strong communication skills, both verbal and written.
• Organized, detail oriented, and able to prioritize tasks effectively.