Service Department Leader - P&L, Safety & Growth

Briggs Industrial Solutions; Orlando (FL); On-site; USD 100,000 - 150,000; Full time

Benefits offered by this job

Employee Stock Ownership Plan (ESOP)

401(k) Matching

Paid Holidays and Time Off

Tuition Reimbursement

Job summary

Briggs Industrial Solutions seeks a Service Department leader to drive people, strategy, and financial performance, including P&L ownership and pricing controls. You will build a capable team, promote safety, and foster strong customer relationships to ensure dependable service and growth.

You will manage key accounts, optimize workflow, and collaborate across the business to deliver measurable results and customer satisfaction.

Qualifications

• Leadership or supervisory experience with the ability to coach, develop, motivate, and hold teams accountable; 2+ years in Heavy Construction/Earth and Ag repair or related industry preferred.
• Strong business judgment with understanding of financial performance, customer service, operations, and problem solving.
• Excellent communication and relationship-building skills; proficient in MS Outlook, Excel, PowerPoint, and Word.

Responsibilities

• Lead the Service Department’s people, strategy, and financial performance, including P&L management, pricing, processes, training, quality, productivity, and overall customer experience.
• Build a strong, accountable team by hiring, coaching, developing, and motivating team members while creating opportunities for people to grow.
• Champion safety by leading safety meetings, reinforcing near-miss reporting, partnering on incident investigations, and maintaining a work environment with safety responsibility.
• Build trusted customer relationships through regular visits and hands-on problem solving, while managing key accounts, supporting revenue growth, controlling fleet and department expenses.

Skills

Leadership

Coaching & development

P&L management

Customer relationship management

Safety leadership

Tools

MS Outlook

Excel

PowerPoint

Word

Job description

Briggs Industrial Solutions seeks a Service Department leader to drive people, strategy, and financial performance, including P&L ownership and pricing controls. You will build a capable team, promote safety, and foster strong customer relationships to ensure dependable service and growth.

You will manage key accounts, optimize workflow, and collaborate across the business to deliver measurable results and customer satisfaction.