Service Department Leader: Growth, Quality & Team Coaching

Kenworth Louisiana; New Orleans (LA); On-site; USD 70,000 - 90,000; Full time

Job summary

Kenworth of Louisiana, LLC in New Orleans seeks a Service Manager to lead the service department, drive profitability, and ensure exceptional customer service. The role requires strong leadership, operational oversight, and a focus on quality workmanship.

The candidate will hire and train staff, maintain productive relationships with customers and factory reps, and coordinate repair plans with the parts team while ensuring timely and accurate estimates and service delivery.

Qualifications

• Five (5) years of service management experience required.
• Must display excellent leadership and communication skills.
• Requires previous supervisory experience.
• Positive, can-do attitude.
• Strong work ethic and commitment to extra hours when needed.

Responsibilities

• Manage departmental profitability while meeting goals and objectives.
• Hire, train, motivate, counsel, and monitor service staff.
• Maintain customer relations and encourage repeat and referral business.
• Lead meetings with department staff to discuss operations and issues.
• Coordinate with parts and factory representatives to ensure parts availability and repairs.
• Provide accurate cost and time estimates for repairs and maintenance.
• Handle after-hours service calls as needed.
• Maintain records and schedules for training and warranty parts retention.

Skills

Leadership

Communication

Supervision

CDL preferred

Job description

Kenworth of Louisiana, LLC in New Orleans seeks a Service Manager to lead the service department, drive profitability, and ensure exceptional customer service. The role requires strong leadership, operational oversight, and a focus on quality workmanship.

The candidate will hire and train staff, maintain productive relationships with customers and factory reps, and coordinate repair plans with the parts team while ensuring timely and accurate estimates and service delivery.