Service Department Coordinator

Astro Ford; D'Iberville (MS); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Paid Time Off (PTO)

Health Insurance

Dental Insurance

Vision Insurance

Hands on Training

Mon-Fri Schedule

Career Growth Opportunities

Job summary

Astro Ford in Mississippi is seeking a Service Department Coordinator to serve as the frontline contact for customers. You will answer phones, schedule and confirm service appointments, and assist service advisors to ensure a smooth, customer-focused experience.

Responsibilities include maintaining appointment records, providing information on hours and procedures, and supporting the service team with administrative tasks. A positive attitude and strong communication are essential.

Qualifications

• Excellent customer service and interpersonal communication.
• Strong organizational skills.
• Positive attitude.
• Punctuality and reliability.
• Basic computer knowledge and abilities.

Responsibilities

• Answer incoming phone calls promptly and professionally.
• Schedule, confirm, and manage customer service appointments.
• Direct customer calls to the appropriate service advisors or department personnel.
• Provide basic information regarding service hours, appointment availability, and department procedures.
• Assist with customer inquiries and follow up as needed.
• Maintain accurate customer information and appointment records.
• Perform other administrative duties as assigned.

Skills

Customer service

Organizational skills

Interpersonal communication

Punctuality

Reliability

Basic computer skills

Job description

Job Description

The Service Department Coordinator is responsible for answering incoming phone calls, scheduling service appointments, and assisting customers with their service needs. This position serves as a primary point of contact for customers, helping ensure a positive customer experience and the efficient operation of the service department.

Benefits

• Paid Time Off (PTO)
• Health Insurance
• Dental Insurance
• Vision Insurance
• Hands on Training
• Mon-Fri Schedule
• Career Growth Opportunities

Responsibilities

• Answer incoming phone calls promptly and professionally.
• Schedule, confirm, and manage customer service appointments.
• Direct customer calls to the appropriate service advisors or department personnel.
• Provide basic information regarding service hours, appointment availability, and department procedures.
• Assist with customer inquiries and follow up as needed.
• Maintain accurate customer information and appointment records.
• Perform other administrative duties as assigned.

Requirements

• Excellent customer service and interpersonal communication
• Strong organizational skills
• Positive attitude
• Punctuality and reliability
• Basic computer knowledge and abilities