Service Department Associate

Brown & Co Jewelry; Roswell (GA); On-site; USD 23,000 - 25,000; Full time

Job summary

Brown & Co Jewelry in Roswell, GA is seeking a Service Department Associate to elevate the in-store experience and deliver memorable moments for every customer. You will assist with jewelry and watch repairs intake, sizing, and cleaning, while answering client inquiries via phone and email.

From handling estimates to executing service policies, you will support operations across the service department and maintain relationships with vendor service contacts.

Qualifications

• Experience in a retail jewelry environment
• Strong communication skills in a customer-facing role
• Willingness to work retail hours including nights, weekends and holidays

Responsibilities

• Elevate the in-store experience by delivering hospitality and service to every customer
• Handle jewelry and watch repair intake and management
• Size watches and perform jewelry cleaning as needed
• Answer client inquiries via phone and email
• Oversee the estimate process and coordinate with vendors
• Execute service policies and processes and support ongoing operations
• Maintain relationships with vendor service contacts

Skills

Knowledge of Jewelry and Watches

Excellent communications skills

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Service Department Associate

Full Time Roswell, GA, US

11 days ago Requisition ID: 1032

Salary Range: $23.00 To $25.00 Annually

ROLES AND RESPONSIBILITIES

Elevate the in-store experience consistently delivering memorable moments. Execute best practices by optimizing hospitality and store amenities to create unique experiences. Utilize knowledge of products and service to maximize customer satisfaction during each interaction.

• Ensure all operations are carried on in an appropriate, efficient, cost-effective way
• Provide exceptional operational support
• Participate in all areas of service department
  • Jewelry and watch Repair intake and management
  • Cleaning jewelry
  • Sizing watches
  • Answering clients inquires via phone and email
  • Oversee estimate process
• Execute service policies and processes
• Handle client issues when applicable
• Maintain relationship with vendor service contacts

PREFERRED SKILLS

• Knowledge of Jewelry and Watches
• Excellent communications skills

REQUIRED QUALIFICATIONS

• Ability to work retail store hours as necessary, including nights, weekends and holidays
• Flexibility to perform different tasks based on day-to-day business needs
• Must have authorization to work in the United States
• Ability to operate company POS systems

ADDITIONAL NOTES

The priority will always be to assist and support customer needs