Customer Service Specialist

Brown & Company Jewelers; Roswell (GA); On-site; USD 32,000 - 42,000; Full time

Job summary

Brown & Company Jewelers in Roswell, GA is seeking a Service Associate to elevate the in-store experience by delivering knowledgeable jewelry and watch service, handling repairs intake, sizing, and customer inquiries. This role emphasizes strong communication, flexible hours including nights and weekends, and the ability to operate our POS systems.

You will collaborate with the service department to ensure outstanding customer satisfaction.

Qualifications

• Retail jewelry environment experience preferred.
• Strong communication and customer service skills.
• Flexibility to work retail hours including weekends.

Responsibilities

• Assist in all areas of the service department.
• Repair intake and management for jewelry and watches.
• Size watches and handle sizing requests.
• Answer client inquiries via phone and email.
• Enforce service policies and processes.
• Resolve client issues when applicable.
• Maintain relationships with vendor service contacts.

Skills

Jewelry & watches knowledge

Excellent communication

Tools

POS systems

Job description

Elevate the in-store experience consistently delivering memorable moments. Execute best practices by optimizing hospitality and store amenities to create unique experiences. Utilize knowledge of products and service to maximize customer satisfaction during each interaction.

• Ensure all operations are carried on in an appropriate, efficient, cost-effective way
• Provide exceptional operational support
• Participate in all areas of service department
• Jewelry and watch Repair intake and management
• Sizing watches
• Answering clients inquires via phone and email
• Execute service policies and processes
• Handle client issues when applicable
• Maintain relationship with vendor service contacts

PREFERRED SKILLS

• Knowledge of Jewelry and Watches
• Excellent communications skills

REQUIRED QUALIFICATIONS

• Ability to work retail store hours as necessary, including nights, weekends and holidays
• Flexibility to perform different tasks based on day-to-day business needs
• Must have authorization to work in the United States
• Ability to operate company POS systems

ADDITIONAL NOTES

The priority will always be to assist and support customer needs