Service Department Administrative Specialist

Mcgrath Family Of Dealerships; Cedar Rapids (IA); On-site; USD 21,000 - 23,000; Full time

Benefits offered by this job

PTO starting on Day 1

Health Insurance

Dental Insurance

Vision Insurance

401(k) with Company Match

Job summary

McGrath Family of Dealerships in Cedar Rapids, IA is seeking a Service Department Administrative Specialist to keep service operations moving efficiently. You will coordinate labor bookings, process repair orders, and assist with warranty claims, working closely with advisors, technicians, and warranty providers.

The role offers an auction-friendly, fast-paced environment with a focus on accuracy and organization. Competitive hourly pay is paired with PTO from Day 1 and comprehensive benefits.

Qualifications

• Strong organizational skills and attention to detail are essential.
• Ability to communicate professionally with teammates, customers, and partners.
• Comfort with multitasking and meeting deadlines in a busy dealership environment.

Responsibilities

• Coordinate technician labor booking and ensure repair orders are processed accurately and efficiently.
• Support service advisors by working with extended warranty providers to obtain approvals and initiate claims.
• Review and close repair orders with proper coding and billing accuracy.
• Help maximize technician productivity by maintaining accurate labor reporting.
• Process daily deposits and service-related administrative transactions.
• Manage documentation, records, and digital paperwork to maintain organized service operations.
• Assist with warranty administration and claim follow-up.
• Identify opportunities to improve processes and keep work flowing efficiently.
• Support the service management team with administrative and operational projects.

Skills

Organizational skills

Attention to detail

Professional communication

Multitasking

Self-motivated

Microsoft Office

Tools

Microsoft Office

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Service Department Administrative Specialist

CR CHEVY, Cedar Rapids, IA, US

Salary Range: $15.00 To $17.00 Hourly

At McGrath Family of Dealerships, we've spent more than 70 years building a reputation as Eastern Iowa's most trusted automotive dealership group. Behind every great service experience is a team that keeps operations moving efficiently, and we're looking for our next team member to join us.

This is a fast-paced, high-impact role that serves as the backbone of our service operations. You'll work closely with service advisors, technicians, extended warranty companies, and dealership leaders to keep repair orders moving, maximize technician productivity, and ensure customers receive outstanding service.

If you thrive in a busy environment, enjoy solving problems, and take pride in organization and accuracy, we'd love to meet you.

What You'll Do

• Coordinate technician labor booking and ensure repair orders are processed accurately and efficiently.
• Support service advisors by working directly with extended warranty providers to obtain approvals and initiate claims.
• Review and close repair orders while ensuring proper coding and billing accuracy.
• Help maximize technician productivity by maintaining accurate labor reporting.
• Process daily deposits and service-related administrative transactions.
• Manage documentation, records, and digital paperwork to maintain organized service operations.
• Assist with warranty administration and claim follow-up.
• Identify opportunities to improve processes and keep work flowing efficiently.
• Support the service management team with administrative and operational projects.

What Makes You Successful

• You enjoy staying organized in a fast-moving environment.
• You have strong attention to detail and take pride in accurate work.
• You communicate professionally with teammates, customers, and business partners.
• You are comfortable multitasking and prioritizing competing deadlines.
• You are self-motivated and able to work independently.
• You are confident using Microsoft Office and other business systems.
• Previous dealership, service department, warranty, administrative, or accounting experience is a plus, but not required.

Why Join McGrath?

• Competitive pay
• PTO starting on Day 1
• Health, Dental, and Vision Insurance
• 401(k) with Company Match
• Career growth opportunities within one of Iowa's largest dealership groups
• A collaborative, team-oriented culture
• Award-winning workplace recognized as a Corridor Business Journal "Coolest Place to Work"
• Opportunities to learn dealership operations and build a long-term career

The Impact You’ll Make

Every repair order, extended warranty approval, and technician hour booked helps keep our service departments running efficiently and our customers on the road. Your work directly supports our technicians, advisors, and customers every day.