Service & Delivery Technician I

Safeway; San Francisco (CA); Hybrid; USD 100,000 - 125,000; Full time

Job summary

An established industry player seeks a Service & Delivery Technician I to support retail stores across Northern California, focusing on San Francisco. In this dynamic role, you will be responsible for installing and maintaining various IT hardware and software, ensuring seamless operations. The company values adaptability and innovation, offering a hybrid work environment that promotes work-life balance. If you have a passion for technology and excellent customer service skills, this is the perfect opportunity to join a team dedicated to enhancing community well-being and delivering quality service.

Benefits

Signing Bonus

Flexible Work Hours

Health Benefits

Employee Discounts

Qualifications

• 1+ years of experience with retail store systems and technology.
• Demonstrated ability to work independently and collaboratively.
• Excellent customer service and problem-solving skills.

Responsibilities

• Support hardware platforms and systems in Safeway stores.
• Install new hardware and software components.
• Maintain equipment inventory controls and policies.

Skills

Customer Service Skills

Problem-Solving Skills

Communication Skills

Technical Support

Flexibility to Work Various Shifts

Education

High School Diploma

AA/AS/BA/BS Degree

Tools

Windows

MS Office

iOS

Android

Job description

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About The Company

Albertsons Companies is at the forefront of the revolution in retail. With a fixation on raising the bar with innovation and building belonging through our culture, our team is rallying our company around a unique purpose

: to create joy around each table and inspire a healthier tomorrow for every community.

$1000 Signing Bonus

About The Company

Albertsons Companies is at the forefront of the revolution in retail. With a fixation on raising the bar with innovation and building belonging through our culture, our team is rallying our company around a unique purpose: to create joy around each table and inspire a healthier tomorrow for every community.

Albertsons Companies is one of the largest food and drug retailers in the United States, with over 2,200 stores in 34 states and the District of Columbia. Our well-known banners include Albertsons, Safeway, Vons, Jewel-Osco, Shaw's, Acme, Tom Thumb, Randalls, United Supermarkets, Pavilions, Star Market, Haggen, Carrs, Kings Food Markets, and Balducci's Food Lovers Market. We support our stores with 22 distribution centers and 19 manufacturing plants.

Placing a premium on adaptability, safety and family well-being, our work model, Presence with a Purpose, offers a hybrid work environment between remote work and office time. A one-size-fits-all approach does not apply to everyone, and teams are empowered to make decisions best for them.

Bring your flavor

Building the future of food and well-being starts with you. Join our team and bring your best self to the table.

What You Will Be Doing

As a Service & Delivery Technician I, you will be supporting our stores throughout Northern California, with an emphasis on San Francisco, Marin and Peninsula regions. There will be times when you will need to support stores further, which at times will require overnight stays.

In this role, you will be helping with projects ranging from our quarterly IT deployments to remodels that require IT components to get updated and or re-installed.

Main Responsibilities

• Support standard hardware platforms and systems installed throughout Safeway retail stores and district offices.
• Installation of new hardware and software components, such as desktops, iPads, servers, UPS battery backup’s, self-checkout’s, printers, scanner scales, counter scales, and network equipment.
• Maintain equipment inventory controls and policies.
• Travel will be required to store locations for installations, at times requiring overnight stays.
• Installation schedules can vary by deployment, including some which occur overnight.
  
  

What We Are Searching For

We believe the successful candidate has these qualifications and experience:

• High school graduate, AA/AS/BA/BS degree preferred or 1+ year's technical/training/hardware certifications preferred.
• 1+ years retail business experience preferred.
• 1+ years’ experience with retail store systems, technology systems and hardware preferred.
• 1+ years’ experience with installation and configuration of desktop and peripheral technology preferred.
• Excellent telephone, customer service and problem-solving skills with the ability to gather important information to resolve issues.
• Excellent communication and interpersonal skills with the ability to effectively present technical information and tailor responses for customer understanding.
• Working knowledge of IT hardware, installation models, Windows, MS Office, and related applications.
• iOS and Android knowledge.
• Self-checkout experience is preferred.
• Demonstrated ability to follow written/verbal instructions, define problems, collect data, establish facts, and draw valid conclusions.
• Demonstrated ability to work independently and be a strong collaborative partner in a matrixed organization.
• Demonstrated ability to learn beyond formal training with a strong aptitude for delivering quality products under minimal supervision.
• Understanding of how hardware/software systems inter-relate.
• Must be able to lift up to 50 pounds of equipment, some twisting and turning with equipment installs.
• Must have a good, safe driving record. Must have a vehicle.
• Solid mechanical skills.
• Flexibility to work a variety of shifts, day, evening and overnight. This role is primarily scheduled M-F, however, at times Sunday evenings may be required.
• Strong sense of urgency, business ethics, dependability and follow through.
  
  

The hourly range is $19.68 to $ 25.58 hourly. Starting salary will vary based on criteria such as location, experience, and qualifications. There may be flexibility for exceptional candidates.

What is it like at Albertsons?

Our 290,000 associates have a passion for great service and building lasting relationships with our customers. Through a companywide focus on innovation, we are continually enhancing our digital and product offerings, making it easy for customers to get what they need, wherever they are.

A copy of the full job description can be made available to you.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Retail

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