Technician I, Remote Care

The Fountain Group; Pleasanton, California (CA, MO); Remote; USD 100,000 - 125,000; Full time

Job summary

An established industry player is looking for a dedicated Customer Service Representative to join their team. This role is pivotal in ensuring customer satisfaction through effective equipment setup, training, and technical support. The ideal candidate will have a strong background in customer support, particularly within the medical field, and possess excellent communication skills. If you thrive in a dynamic environment and are passionate about helping others, this opportunity is perfect for you. Join a team that values accountability and continuous improvement while delivering top-notch service to clients.

Qualifications

• 3+ years of customer support experience, preferably in the medical industry.
• Proficiency in Microsoft Office, especially Excel.

Responsibilities

• Setup equipment and provide training and troubleshooting support.
• Ensure high levels of customer satisfaction and escalate issues as needed.

Skills

Customer Support

Technical Support

Microsoft Office

HIPAA Compliance

Education

High School Diploma or GED

Associate’s Degree

Bachelor’s Degree

Tools

Microsoft Excel

Job description

Hello,

My name is Sarah, and I am a Recruiter with The Fountain Group. We are a national staffing firm currently seeking a Customer Service Representative for a prominent client. This position is based in Atlanta, GA. Details for the position are as follows:

Job Description:

• Pay: $23-25/hr to start!
• 12-month assignment with possibility for extension or conversion based on performance and budget.
• Shift: Monday-Friday 8:00am-5:00pm Onsite

Position Overview:

This role is primarily responsible for equipment setup and training, troubleshooting, and providing technical support to ensure high levels of customer satisfaction. Issues beyond standard support will be escalated appropriately to maintain service quality.

Additional Responsibilities:

• Adhere to all applicable regulatory requirements, including HIPAA compliance.
• Follow established business processes and departmental performance metrics.
• Support workflow efficiency initiatives while promoting a culture of accountability and continuous improvement.

Qualifications:

• High School Diploma or GED required; Associate’s or Bachelor’s degree highly preferred.
• Minimum of 3 years of customer support experience required (2+ years with a degree).
• Proficiency in Microsoft Office, especially Excel, is required.
• Experience in the medical industry is preferred.