Service Delivery Supervisor - Onsite (FL)

Datavant

Miami Beach (FL)

On-site

USD 65,000 - 90,000

Full time

10 hours ago

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Benefits offered by this job

PTO

Health Insurance

Vision Insurance

Dental Insurance

401k Savings Plan

Tuition Assistance

Job summary

Datavant is seeking a Service Delivery Supervisor to lead an on-site team in Miami Beach, FL. The role handles high-volume production tasks, manages patient/status requests, and coordinates risk management and escalation processes.

You will supervise the team, collaborate with leadership, and ensure compliant handling of medical records while optimizing operations.

Qualifications

A true leadership philosophy focused on serving the team and clients.
Ability to support clients and your team on-site and remotely.
1-2 years of Health Information related experience.
Well-versed with HIPAA standards.
Strong presentation skills to leadership, clients, and team (video or in person).
Solution-oriented with forward thinking and attention to detail for compliant medical records.
Experience with Power BI and MS Office.

Responsibilities

Lead Audit Team receiving requests from Payors.
Review data and provide client and leadership solutions.
Communicate and collaborate with leadership on issues and opportunities.
Bring new ideas and process improvements to stakeholders.
Manage requests from the Risk Management client team.
Be the on-site leader for client locations and plan for fluctuating needs.
Oversee escalation calls from centralized call centers.
Participate in project teams to advance operational strategies.

Skills

Leadership

Communication

HIPAA knowledge

Data review

Process improvement

Client support

Power BI

MS Office

Tools

Power BI

MS Office

Job description

Service Delivery Supervisor - Onsite (FL)

8583 Miami Beach, FL 33140 Full-time regular

Datavant is the data collaboration platform trusted for healthcare. Guided by our mission to make the world’s health data secure, accessible and actionable, we provide critical data solutions for organizations across the healthcare ecosystem - including providers, health plans, researchers, and life sciences companies. From fulfilling a single patient’s request for their medical records to powering the AI revolution in healthcare, Datavanters are building the future of how data is connected and used to improve health.

By joining Datavant today, you’re stepping onto a driven and highly collaborative team that is passionate about creating transformative change in healthcare.

Position Highlights:

Full-Time: Monday-Friday 8:00AM-4:30 PM EST
Location: This role will be performed at one location (Miami Beach, FL 33140)
Comfortable working in a high-volume production environment.
Processing medical record requests by taking calls from patients, insurance companies and attorneys to provide medical status.
Documenting information in multiple platforms using two computer monitors.
Full Benefits: PTO, Health, Vision, and Dental Insurance and 401k Savings Plan and tuition Assistance

You will:

Have a passion to lead, train and motivate a growing and excited Team.
Communicate and collaborate with leadership on issues, opportunities, or challenges.
Lead Audit Team which receives requests from Payors
Review data and provide client and leadership solutions
Comfortable bringing new ideas, process improvement suggestions, and feedback to internal stakeholders.
Manage the Request coming in from the Risk Management Team of the client
Be the leader of client locations and plan for fluctuating needs.
Oversee the escalation calls from our centralized call centers
Participates in project teams and committees to advance operational Strategies and initiatives
Coordinates with location/client management on complex issues while building a strong relationship

What you will bring to the table:

A true leadership philosophy in which the goal of the leader is to serve
Ability to support clients and your Team working both on-site and remotely.
1-2 years of Health Information related experience
Well-versed with HIPAA standards.
A knack for presenting to leadership, clients, and your Team via Video or in person.
Solution provider and forward thinking
Detail and quality oriented as it relates to accurate and compliant information for medical records.
Power BI, MS Office

Bonus points if:

EMR experience with EPIC, or Cerner.
Previous production/metric-based work experience
Team building and experience elevating individuals’ careers.

To ensure the safety of patients and staff, many of our clients require post-offer health screenings and proof and/or completion of various vaccinations such as the flu shot, Tdap, COVID-19, etc. Any requests to be exempted from these requirements will be reviewed by Datavant Human Resources and determined on a case-by-case basis. Depending on the state in which you will be working, exemptions may be available on the basis of disability, medical contraindications to the vaccine or any of its components, pregnancy or pregnancy-related medical conditions, and/or religion.

This job is not eligible for employment sponsorship.

Datavant is committed to a work environment free from job discrimination. We are proud to be an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status. To learn more about our commitment, please review our EEO Commitment Statement here. Know Your Rights , explore the resources available through the EEOC for more information regarding your legal rights and protections. In addition, Datavant does not and will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay.

At the end of this application, you will find a set of voluntary demographic questions. If you choose to respond, your answers will be anonymous and will help us identify areas for improvement in our recruitment process. (We can only see aggregate responses, not individual ones. In fact, we aren’t even able to see whether you’ve responded.) Responding is entirely optional and will not affect your application or hiring process in any way.

Datavant is committed to working with and providing reasonable accommodations to individuals with physical and mental disabilities. If you need an accommodation while seeking employment, please request it here, by selecting the ‘Interview Accommodation Request’ category. You will need your requisition ID when submitting your request, you can find instructions for locating it here . Requests for reasonable accommodations will be reviewed on a case‑by‑case basis.

For more information about how we collect and use your data, please review our Privacy Policy.

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file.

As set forth in Datavant’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service‑connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Datavant recognizes the importance of information security and data privacy, including in its hiring processes and recruitment.

Datavant is the data collaboration platform trusted for healthcare. With a mission to make the world’s health data secure, accessible, and actionable, Datavant works with payers, providers, life sciences, legal and insurance clients globally to accelerate insights. Datavant enables more than 60 million healthcare records to move between thousands of organizations across the healthcare ecosystem, more than 80,000 hospitals and clinics, 75% of the 100 largest health systems, and 350+ real‑world data partners. Datavant has office locations in Boston, New York and San Diego, with international offices in Barcelona and Galway.

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