Service Delivery Supervisor

American Red Cross; Savannah (GA); On-site; USD 68,000 - 75,000; Full time

Benefits offered by this job

Medical, Dental, Vision plans

401K with up to 6% match

Starting PTO: 15 days a year

11 paid holidays

Paid Family Leave

Job summary

The American Red Cross in Savannah, GA is seeking a skilled operations manager for the Inventory and Distribution Department. Responsibilities include overseeing daily operations, managing staff and volunteers, ensuring regulatory compliance, and leading process improvement initiatives.

The ideal candidate has at least 3 years of related experience, including supervisory roles, and possesses strong communication and customer service skills. A Bachelor's degree is preferred.

Join us in making a difference with competitive benefits and a committed mission!

Qualifications

• Minimum 3 years of related experience or equivalent education.
• 1 year of lead or supervisory experience required.
• Ability to interact with diverse customers is necessary.

Responsibilities

• Direct daily operations of the inventory and distribution department.
• Supervise staff and volunteers ensuring operational success.
• Ensure compliance with regulations and perform document review.
• Lead process improvement initiatives.

Skills

Effective communication

Customer service skills

Knowledge of blood products

Teamwork

Education

Bachelor's degree

Job description

Job Description

What you need to know

Responsible for the daily operations of the Inventory and Distribution Department. Hire and supervise staff. Participate in education and training activities. Ensure compliance with safety policies and procedures in the work area and always use applicable protective equipment to prevent exposure to potentially infectious blood and body fluids. Provide support, development and/or leadership guidance to all volunteers.

Where your career is a force good

Key Responsibilities

• Direct daily operations of the inventory and distribution department

• Responsible for the supervision of staff and volunteers including, but not limited to, hiring, training, coaching, engaging, evaluating, certification of competency, and disciplining to ensure a well-qualified team and to enhance operational success and compliance.

• Prepare work schedules and ensure appropriate coverage for assigned shift. Supervise all work processes and ensure work is performed accurately and efficiently.

• Ensure compliance with state and federal regulations, and regional policies and procedures. Perform supervisory review of documents. Ensure Invoice monitoring, reconciliation, and timely payment of all bills.

• Ensure quality and quantity of inventory and distribution goals are met, including timelines, and accurate electronic and physical inventories location for products are maintained.

• Participate in documenting, investigating, troubleshooting, and preventing recurrence of department errors, problems, and customer concerns/complaints. Participate in process improvements.

• Lead suspect product/sample management process.

• May participate in the validation of hardware, software, instrumentation, test kits, and procedures as directed. Serve as departmental expert on the applicable computer systems. Maintain the required records and files.

The aforementioned responsibilities of the position describe the general nature and level of work and are not an exhaustive list.

Standard Schedule

Monday- Friday, 8:00AM - 5:00PM; on call responsibilities are necessary so flexibility is must.

Pay Information

$68,000- $75,000 annually based on relevant experience.

What you need to succeed

• Experience: Minimum 3 years of related experience or equivalent combination of education and related experience required.

• Management Experience: 1 year of lead or supervisory experience.

• Skills and Abilities: Must have effective communication and customer service skills. Knowledge of blood products, supplies, and the ability to interact with diverse customers (internal and external) is required. Ability to work on a team.

• Combination of candidate's education and general experience satisfies requirements so long as the total years equate to description's minimum education and general experience years combined (Management experience cannot be substituted).

What will give you the competitive edge

• Education: Bachelor's degree is a plus

• Blood Bank or Pharmaceutical manufacturing experience is a plus.

• Schedule flexibility

Benefits for you

As a mission-based organization, we believe our team needs great support to do great work. Our comprehensive package includes:

• Medical, Dental Vision plans

• Health Spending Accounts & Flexible Spending Accounts

• PTO: Starting at 15 days a year; based on type of job and tenure

• Holidays: 11 paid holidays comprised of six core holidays and five floating holidays

• 401K with up to 6% match

• Paid Family Leave

• Employee Assistance

• Disability and Insurance: Short + Long Term

• Service Awards and recognition

The American Red Cross is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers, San Diego Fair Chance Ordinance, the California Fair Chance Act and any other applicable state and local laws.