Service Delivery Specialist

Optomi; Miami (FL); On-site; USD 40,000 - 55,000; Full time

Job summary

A leading company in IT services is seeking a detail-oriented Service Delivery Assistant to support corporate mobile service operations. The role involves user support, vendor coordination, and cost management within a dynamic IT environment. Ideal for candidates with a background in IT support and strong organizational skills.

Benefits

Medical Insurance

Vision Insurance

Qualifications

• 1+ years of experience in IT support or service delivery operations.
• Familiarity with service desk systems and telecom coordination.

Responsibilities

• Manage requests via Mobility Help mailbox and handle ServiceNow tickets.
• Support corporate users by resolving escalations and troubleshooting issues.

Skills

Organizational Skills

Communication Skills

Detail-Oriented

Multitasking

Tools

ServiceNow

Microsoft Office Suite

Tangoe Mobile MEM

Job description

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Direct message the job poster from Optomi

Job Type: Full-Time | Location: Miami, FL | Department: IT Service Delivery

Optomi, in partnership with one of our premier clients, is seeking a detail-oriented and customer-focused Service Delivery Assistant – Mobility to support our corporate mobile service operations. In this role, you will assist with day-to-day service delivery tasks related to corporate mobility and provide administrative and operational support to the Service Delivery Lead. This position involves handling user support requests, carrier/vendor coordination, cost control monitoring, and mobility-related invoice management, while also contributing to broader service delivery initiatives as needed.

What the Right Candidate will Enjoy:

• The opportunity to work with a Fortune company, with ample opportunities for growth!
• A role that blends technical coordination, vendor collaboration, and cost oversight!
• Working in a dynamic IT environment with exposure to enterprise tools like Tangoe, ServiceNow, and telecom carrier platforms!

Experience of the Right Candidate:

• 1+ years of experience in IT support, telecom coordination, or service delivery operations.
• Strong organizational and communication skills.
• Familiarity with service desk systems such as ServiceNow.
• Proficiency with Microsoft Office Suite, particularly Excel and Outlook.
• Ability to handle high-volume communications and multitask in a structured environment.
• Detail-oriented with a focus on timely follow-up and service resolution.
• Working knowledge of Tangoe Mobile MEM and AT&T Mobility Premier portals.
• Experience with vendor management, telecom cost optimization, or enterprise mobility.
• Exposure to invoice processing, GL entry preparation, or telecom billing platforms.
• Prior experience in an enterprise mobility or IT service delivery team.

Responsibilities of the Right Candidate:

• Act as assistant administrator for the Tangoe Mobile MEM platform.
• Manage and respond to requests via the Mobility Help mailbox and handle ServiceNow mobility tickets.
• Support corporate users by resolving escalations and troubleshooting issues related to mobile services across North America.
• Serve as a secondary point of contact for mobility carriers and vendors, including AT&T and other telecom providers.
• Collaborate with suppliers to ensure adherence to service commitments and performance expectations.
• Monitor AT&T international usage notifications, take preventive actions to reduce overages, and educate users on optimizing mobile usage abroad.
• Assist with General Ledger disbursements at month-end.
• Support invoice processing and reconciliation for multiple cellular and legacy telecom carriers across various brands.
• Be available to assist with other service delivery activities beyond mobility when needed.
• Support internal process improvements and documentation related to telecom and service delivery.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Information Technology

Industries

• IT Services and IT Consulting and Hospitality

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Inferred from the description for this job

Medical insurance

Vision insurance

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