Service Delivery Officer Level 3 - RTB

Nottingham City Council; United States; Hybrid; USD 43,000 - 48,000; Full time

Job summary

Nottingham City Council is seeking a Service Delivery Officer Level 3 to support the Right to Buy (RTB) service. You will manage workstreams, respond to customer enquiries, maintain records and MI, and advise customers, colleagues and partners. You will also contribute to performance monitoring and service improvements.

The role requires developing understanding of RTB legislation and applying it to ensure timely, accurate case progression.

Qualifications

• Demonstrates ability to provide comprehensive business and administrative support within a statutory service.
• Responds to customer enquiries and maintains accurate records and management information.
• Supports performance monitoring, project activity and improvements to systems and processes.

Responsibilities

• Provide comprehensive business and administrative support to the RTB service.
• Manage your own workstreams and respond to customer enquiries.
• Maintain accurate records and management information and provide guidance to customers and partners.
• Support performance monitoring and improvements to systems and processes.
• Develop understanding of legislation and policies underpinning the service to resolve queries.

Skills

Customer service

Administration

Microsoft Office

Document management

Case management

Cross-functional teamwork

Communication

Tools

Microsoft Office Suite

Case management systems

Document management systems

Job description

Why Join the Right to Buy Team? The Right to Buy (RTB) team delivers an important statutory service, supporting eligible council tenants through the process of purchasing their home. The service manages applications through key stages of the RTB process, working within statutory requirements and timescales while providing clear and effective support to residents. As a Service Delivery Officer Level 3, you will provide comprehensive business and administrative support to the RTB service. You will manage your own workstreams, respond to customer enquiries, maintain accurate records and management information, and provide advice and guidance to customers, colleagues and partners. You will also support performance monitoring, project activity and improvements to systems and processes. You'll develop your understanding of the legislation, policies and procedures that underpin the service and use this knowledge to help resolve queries and ensure work is progressed accurately and within required timescales. Why Apply?

• Join a specialist statutory service that has a direct impact on Nottingham residents.
• Develop knowledge and experience of Right to Buy legislation and housing services.
• Manage varied workstreams and support residents through an important process.
• Build your skills in customer service, administration, performance reporting and case management.
• Contribute ideas and help improve processes, systems and ways of working.
• Work collaboratively with colleagues and other services while developing your own knowledge and experience.

If you're organised, customer-focused and looking for an opportunity where you can develop specialist knowledge while making a positive difference to Nottingham residents, we'd love to hear from you.

• Service awareness and ability to understand and begins to apply knowledge of statutory requirements and legislation in daily tasks.
• Undertakes structured research and analysis to support the resolution of moderately complex problems, using established procedures and guidance.
• Demonstrates drive and motivation and the ability to deliver against objectives whilst working under pressure.
• Solid working knowledge of Microsoft Office suite, capable of handling more complex tasks and supporting team activities with these tools. Experience and use of service specific IT software packages including case and document management systems.
• Experience of documenting processes and procedures with a commitment to the application of new technology & relevant new ways of working.
• Engages in cross-functional teamwork, fostering strong relationships and effective communication with others.

This post is not eligible for visa sponsorship. Applicants must have an existing right to work in the UK.

At Nottingham City Council we believe that work is what you do, not where you do it. We offer different working arrangements, depending on the role, including hybrid working. Further information on Worker Types and what these mean in terms of how and where you work can be found on the for applicants page.

Working for Nottingham City Council has great benefits. As well as competitive pay, great leave entitlement and access to a generous pension scheme, we strive to create an innovative, inclusive and progressive work culture where everyone is supported to do and be their very best. In return, we are looking for people like you - people who are innovative, driven and committed to serving and improving Nottingham. So, if you are passionate about making a difference to the lives of those who live and work in our city, we want to hear from you.

You can read more about the different benefits offered to colleagues working for Nottingham City Council ., Thank you for your interest in working for Nottingham City Council. As one of the largest employers in Nottingham we offer a wide range of roles across a range of services. In return for your skill, drive and commitment to serving the people of Nottingham, we can help you to develop an exciting and rewarding career, with access to the following benefits.

In addition to working within a great team and a competitive salary you will have access to:

• 26 days annual leave (rising to 33 days after 5 years' service) + bank holidays with the ability to buy additional leave annually
• Access to a generous, defined benefit pension scheme offering 17.9%
• Smart Working - to support your work life balance
• Health and wellbeing benefits including access to our Employee Assistance Programme
• Discounted membership at selected local sports and fitness centres, cinema, shopping and much more!

Nottingham City Council is committed to recruiting a talented workforce that reflects the communities we serve. We are a fair, inclusive and Disability Confident Employer, welcoming applications from people of all backgrounds, identities and abilities. We recruit for diversity and value difference. If you are a disabled candidate and wish to be considered under our Guaranteed Interview Scheme, please indicate this within your application. We are committed to making reasonable adjustments throughout the recruitment process and employment journey. We are proud signatories of the Armed Forces Covenant and welcome applications from serving personnel, veterans, reservists and military families. We particularly want to hear from you if you are from Minority Ethnic communities, identify within the LGBTQ+ community, or are disabled. These groups are currently underrepresented in our workforce, and we are committed to better reflecting the communities we serve. We are supportive of flexible working arrangements wherever possible and encourage candidates to discuss this with us during the recruitment process.