Right to Buy: Service Delivery Specialist (Level 3)

Nottingham City Council; United States; Hybrid; USD 43,000 - 48,000; Full time

Job summary

Nottingham City Council is seeking a Service Delivery Officer Level 3 to support the Right to Buy (RTB) service. You will manage workstreams, respond to customer enquiries, maintain records and MI, and advise customers, colleagues and partners. You will also contribute to performance monitoring and service improvements.

The role requires developing understanding of RTB legislation and applying it to ensure timely, accurate case progression.

Qualifications

• Demonstrates ability to provide comprehensive business and administrative support within a statutory service.
• Responds to customer enquiries and maintains accurate records and management information.
• Supports performance monitoring, project activity and improvements to systems and processes.

Responsibilities

• Provide comprehensive business and administrative support to the RTB service.
• Manage your own workstreams and respond to customer enquiries.
• Maintain accurate records and management information and provide guidance to customers and partners.
• Support performance monitoring and improvements to systems and processes.
• Develop understanding of legislation and policies underpinning the service to resolve queries.

Skills

Customer service

Administration

Microsoft Office

Document management

Case management

Cross-functional teamwork

Communication

Tools

Microsoft Office Suite

Case management systems

Document management systems

Job description

Nottingham City Council is seeking a Service Delivery Officer Level 3 to support the Right to Buy (RTB) service. You will manage workstreams, respond to customer enquiries, maintain records and MI, and advise customers, colleagues and partners. You will also contribute to performance monitoring and service improvements.

The role requires developing understanding of RTB legislation and applying it to ensure timely, accurate case progression.