Delivery Manager/ Project Manager- Public Sector

Cotiviti; United States; Remote; USD 101,000 - 139,000; Full time

Job summary

An established industry player is seeking a skilled Delivery Manager/Project Manager to lead implementation projects in the public sector. This role requires a dynamic professional who can manage complex projects, foster collaboration among teams, and ensure alignment with customer requirements. The ideal candidate will have extensive experience in project management within the healthcare software industry and a strong understanding of healthcare standards. Join a forward-thinking company that values innovation and teamwork, and make a significant impact on project delivery and customer satisfaction.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Savings Plan

Paid Family Leave

Paid Time Off (PTO)

Paid Holidays

Flexible Work Hours

Remote Work Options

Professional Development Opportunities

Qualifications

• 8+ years of project management experience in healthcare software.
• Proven experience managing complex implementation projects.
• Strong understanding of healthcare industry standards.

Responsibilities

• Oversee multiple implementation projects within the organization.
• Maintain lifecycle management for implementation projects.
• Develop and execute change management strategies.

Skills

Project Management

Stakeholder Management

Communication Skills

Healthcare Industry Knowledge

Organizational Change Management

Analytical Skills

Education

Bachelor's degree in Business Administration

Healthcare Management

Information Technology

Tools

Agile

Scrum

Waterfall

Job description

Delivery Manager/ Project Manager- Public Sector

Job Locations

US-Remote

ID

2025-15109

Category

Client Services

Position Type

Full-Time

Overview

The Delivery/Project Manager-Public Sector will be responsible for managing and coordinating multiple implementation projects within Cotiviti. This role will serve as the primary liaison between the Customer teams and the Cotiviti teams including implementation/delivery, Product and other relevant teams as necessary, ensuring that products/solutions delivered align with agreed upon Customer requirements and scope. The successful candidate will also be responsible for capturing Customer feedback, understanding the reasons behind any gaps, and managing the process to triage and resolve these gaps. The candidate will also support the internal delivery teams from program coordination, communication and management standpoint.

Responsibilities

Oversee and manage multiple implementation projects within Cotiviti's Professional Services Organization.
• Maintain responsibility for the entire lifecycle management for implementation projects - including business requirements definition, process and fit gap analysis, test plans, testing & implementation, go-live plans and post-implementation review, resource management (time, allocation, etc.), coordination and calendars, budget, status reporting, executive updates, issue management, risk management.
• Foster and maintain a healthy collaboration between teams, ensure transparent and strategic communication between teams and manage timely resolution of escalations.
• Develop and execute a comprehensive change management strategy to support process and technology adoption through the use of project management and organizational change management standards and best practices.
• Conduct impact assessments, stakeholder identification and analyses, and readiness evaluations working with the Cotiviti team and our customers to proactively identify risks and plan mitigations.
• Engage the right stakeholders at the right time and understand their needs in order to ensure operational readiness at the people and operations level. This will include training, communication, and engagement strategies to facilitate a smooth transitions across all stakeholders.
• Develop strong Cotiviti and customer relationships, take accountability for the people side of change and use that perspective to improve the quality of deliverables and reduce project risk.
• Review project artifacts to confirm alignment with project requirements, scope and timelines, identifying product enhancements as needed.
• Create and manage project and proposal plans, documentation, content, estimates.
• Coordinate with cross-functional teams, including delivery team, product development, customer support, and other teams, to ensure smooth implementation, integration and delivery of agreed upon solutions and scope and set up and follow triage process with internal departments to manage problem resolution process.
• Develop project plans by partnering with Customer and Cotiviti leads/stakeholder and monitor progress against these plans.
• Act as the primary point of contact for customers during the implementation and ensure consistently excellent delivery and effective communication.
• Build strong relationships with key customer stakeholders to understand their business needs, objectives, and expectations and leverage these to influence processes and other necessary aspects to ensure Customer success.
• Ensure that the implementation teams are aligned with customer requirements and agreed upon scope and that any deviations are promptly communicated and addressed using change control process.
• Lead fit gap process and partner with Customer and Cotiviti stakeholders to understand and assess the underlying reasons for any gaps between customer expectations and the solution scope.

Qualifications

• Bachelor's degree in Business Administration, Healthcare Management, Information Technology, or a related field.
• 8+ years of experience in project management, preferably within the healthcare software industry.
• Proven experience managing concurrent complex enterprise application implementation projects with multiple stakeholders.
• Strong understanding of healthcare industry standards, regulations, and practices.
• Excellent communication, negotiation, and interpersonal skills, with the ability to build and maintain strong customer relationships.
• Ability to work with cross-functional teams, technical architects, and policy makers.
• Experience in Organizational Change Management (OCM) and business transformation.
• Analytical mindset with the ability to identify, assess, and resolve issues effectively.
• Proficiency in project management tools and methodologies (e.g., Agile, Scrum, Waterfall).
• Technical background with Enterprise Applications is a plus.
• PMP, Prosci, Six Sigma, SAFe, or PRINCE2, or similar certification is a plus.
• Domestic travel required up to 50%. No international travel.

Mental Requirements:

• Must have flexibility and willingness to participate in the work processes of an international organization, including conference calls scheduled to accommodate global time zones.
• Must be able to perform duties with or without reasonable accommodation.
• Communicating with others to exchange information.
• Assessing the accuracy, neatness, and thoroughness of the work assigned.

Physical Requirements and Working Conditions:

• This remote role can be located anywhere in the continental US.
• Travel requirement up to 50%.
• After-hours and/or weekend work may be required where necessary for major deliverables /deadlines.
• Must be able to sit and use a computer keyboard for extended periods.
• Remaining in a stationary position, often standing or sitting for prolonged periods.
• Repeating motions that may include the wrists, hands, and/or fingers.
• Must be able to provide a dedicated, secure work area.
• Must be able to provide high-speed internet access/connectivity and office setup and maintenance.
• No adverse environmental conditions are expected.

Base compensation ranges from $101,000.00 to $139,000.00. Specific offers are determined by various factors, such as experience, education, skills, certifications, and other business needs.

Cotiviti offers team members a competitive benefits package to address a wide range of personal and family needs, including medical, dental, vision, disability, and life insurance coverage, 401(k) savings plans, paid family leave, 9 paid holidays per year, and 17-27 days of Paid Time Off (PTO) per year, depending on specific level and length of service with Cotiviti. For information about our benefits package, please refer to our Careers page.

Since this job will be based remotely, all interviews will be conducted virtually.

Date of posting: 4/21/2025
Applications are assessed on a rolling basis. We anticipate that the application window will close on 6/22/2025, but the application window may change depending on the volume of applications received or close immediately if a qualified candidate is selected.

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