Service Delivery Manager - Project Manager

Capgemini; Irving (TX); Hybrid; USD 101,000 - 183,000; Full time

Job summary

Capgemini in Irving, TX is seeking an experienced Service Delivery Manager to own day-to-day project execution and coordinate across diverse teams. You will track milestones, manage dependencies and risks, and ensure timely delivery for large-scale, multi-market deployments.

The role requires PM delivery experience, preferably in retail, with a proven track record of enterprise applications and global delivery teams. Hybrid work model in Irving, with Capgemini’s global support network.

Qualifications

• 15+ years of experience as a Service Delivery Manager.
• Hands-on experience leading global, multi-market deployments.
• PM experience with delivery, preferably in Retail domain.
• Proven track record managing large enterprise applications.
• Experience managing global onshore-offshore delivery teams.

Responsibilities

• Own day-to-day project execution and ensure delivery aligns with scope, milestones and program schedule.
• Serve as the primary coordination point between Customer, Market, Capgemini delivery teams and BAs.
• Track plans, milestones and critical paths; identify risks and drive corrective actions.
• Identify, manage and resolve cross-team dependencies; remove impediments to progress.
• Monitor execution across workstreams; escalate and resolve issues to maintain momentum.
• Provide timely status updates to stakeholders, highlighting progress, risks and dependencies.
• Own issue triage and escalation with stakeholders to drive resolution.
• Partner with BAs to clarify requirements and ensure downstream delivery readiness.
• Adhere to Capgemini delivery processes and governance while balancing speed and control.
• Represent Capgemini professionally in onsite interactions with customers.

Skills

Service Delivery Manager

Global deployments

Retail domain

Delivery leadership

PM experience

Job description

Choose a partner with intimate knowledge of your industry and first-hand experience of defining its future.Your locationYour locationIndustriesChoose a partner with intimate knowledge of your industry and first-hand experience of defining its future.# Service Delivery Manager - Project ManagerIrvingChoosing Capgemini means choosing a company where you will be empowered to shape your career in the way you'd like, where you'll be supported and inspired by a collaborative community of colleagues around the world, and where you'll be able to reimagine what's possible. Join us and help the world's leading organizations unlock the value of technology and build a more sustainable, more inclusive world.The base compensation range for this role in the posted location is: $101,140 - $182,624.Capgemini provides compensation range information in accordance with applicable national, state, provincial, and local pay transparency laws. The base compensation range listed for this position reflects the minimum and maximum target compensation Capgemini, in good faith, believes it may pay for the role at the time of this posting. This range may be subject to change as permitted by law.The actual compensation offered to any candidate may fall outside of the posted range and will be determined based on multiple factors legally permitted in the applicable jurisdiction.These may include, but are not limited to: Geographic location, Education and qualifications, Certifications and licenses, Relevant experience and skills, Seniority and performance, Market and business consideration, Internal pay equity.It is not typical for candidates to be hired at or near the top of the posted compensation range.In addition to base salary, this role may be eligible for additional compensation such as variable incentives, bonuses, or commissions, depending on the position and applicable laws.**Capgemini offers a comprehensive, non-negotiable benefits package to all regular, full-time employees.** In the U.S. and Canada, available benefits are determined by local policy and eligibility and may include:* Paid time off based on employee grade (A-F), defined by policy: Vacation: 12-25 days, depending on grade, Company paid holidays, Personal Days, Sick Leave* Medical, dental, and vision coverage (or provincial healthcare coordination in Canada)* Retirement savings plans (e.g., 401(k) in the U.S., RRSP in Canada)* Life and disability insurance* Employee assistance programs* Other benefits as provided by local policy and eligibility**Important Notice:** Compensation (including bonuses, commissions, or other forms of incentive pay) is not considered earned, vested, or payable until it becomes due under the terms of applicable plans or agreements and is subject to Capgemini's discretion, consistent with applicable laws. The Company reserves the right to amend or withdraw compensation programs at any time, within the limits of applicable legislation.**Disclaimers**Capgemini is an Equal Opportunity Employer encouraging inclusion in the workplace. Capgemini also participates in the Partnership Accreditation in Indigenous Relations (PAIR) program which supports meaningful engagement with Indigenous communities across Canada by promoting fairness, accessibility, inclusion and respect. We value the rich cultural heritage and contributions of Indigenous Peoples and actively work to create a welcoming and respectful environment. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodation does not pose an undue hardship. Capgemini is committed to providing reasonable accommodation during our recruitment process. If you need assistance or accommodation, please reach out to your recruiting contact.Please be aware that Capgemini may capture your image (video or screenshot) during the interview process and that image may be used for verification, including during the hiring and onboarding process.Click the following link for more information on your rights as an Applicant in the United States.Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem.## LocationThis is a hybrid role based in Irving TX## About the job you're consideringThe Capgemini team offers extensive career opportunities and provides mentoring and coaching for teammates. This role is an experienced professional with a strong background in software development.## Your role* Own day-to-day project execution and ensure delivery is aligned to the approved scope, milestones, and overall program schedule.* Act as the primary coordination point between Customer teams, Market teams, Capgemini delivery teams, and Business Analysts, ensuring alignment across all parties* Track project plans, milestones, and critical paths; proactively identify risks to timelines and drive corrective actions to keep the project on schedule* Identify, manage, and resolve cross-team dependencies; actively follow up with Capgemini teams and BAs to remove impediments and enable continuous progress* Closely monitor execution across workstreams, 'run behind' delivery teams when required, and ensure issues impacting progress are escalated and resolved quickly.* Provide clear, structured, and timely status updates to stakeholders, highlighting progress, risks, dependencies, and mitigation plans.* Own issue triage and escalation, working with the right stakeholders to drive resolution while maintaining delivery momentum.* Partner closely with BAs to ensure requirements are clarified, dependencies are understood, and downstream delivery teams can proceed without delays.* Adhere to Capgemini delivery processes, governance standards, and agreed ways of working while balancing speed and control.* Represent Capgemini professionally in onsite interactions, building strong working relationships with customer and market stakeholders and reinforcing trust in delivery.## Your skills and experience* 15+ years relevant experience as a Service Delivery manager* Hands-on experience leading global, multi-market deployments of solutions for large QSR/retail enterprise.* Orchestrate cross-functional deployment PODs, partner closely with Product & Engineering, and engage with global brand and market leadership to land outcomes at pace and scale.* PM with Delivery experience preferably with Retail Domain.* Proven track record of turning around challenging projects* Strong experience managing custom-developed enterprise applications* Strong experience managing global (onshore-offshore) delivery teams* Demonstrated ability to