Service Transition Manager - Application Support

Capgemini Engineering; United States; Remote; USD 118,000 - 224,000; Full time

Benefits offered by this job

Paid time off

Medical, dental, vision

Retirement plans (401k)

Life and disability insurance

Employee assistance programs

Job summary

Capgemini is seeking a Service Transition Manager to lead end-to-end transitions of Application Maintenance Services, AMS, and Application Development into stable operations across the United States. You will drive transition planning, governance, and knowledge transfer while coordinating with offshore teams and third-party suppliers.

The role emphasizes client engagement, executive-level communication, and transition solutioning with a strong focus on delivery quality, timelines, and budgets.

Qualifications

• 10+ years IT services experience with 5–10 years in Service Transition or Transition Management.
• Experience in end-to-end transitions for Application Support, AMS, and Application Development.
• Proven client-facing leadership with senior stakeholders and workshops.
• Experience with RFP/RFI responses and multi-tower transition planning.
• Hands-on scheduling, reporting, and financial governance including executive briefings.

Responsibilities

• Lead end-to-end transitions for Application Support, AMS, and Development services.
• Develop integrated transition plans with milestones, dependencies, and resources.
• Manage governance, risks, issues, quality, budgets, and forecasts.
• Engage clients and internal teams across offshore and onshore partners.
• Own transition solutioning and sales support, including estimates and timelines.
• Support sales pursuits with RFP/RFI responses and executive presentations.

Skills

Transition management

Sales support

Client engagement

Microsoft Project

PowerPoint

Excel

RFP/RFI responses

Budget & financials

Risk management

Global delivery

AI tools in transition

Tools

Microsoft Project

PowerPoint

Excel

Job description

# Service Transition Manager - Application SupportAtlanta, Bridgewater, Chicago, Irving, New YorkApply for this job* Permanent* Experienced Professionals* Delivery Excellence* ID 588242-en\\_USChoosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world.## About the job you’re consideringWe are seeking a Service Transition Manager at the Senior Manager level to lead end-to-end transitions of Application Maintenance Services (AMS), Application Development, and managed services engagements into stable operations. The role combines transition delivery leadership with strong capabilities in sales support, transition solutioning, RFP/RFI responses, estimation, and client presentations/orals. The successful candidate will manage complex global transitions involving client stakeholders, offshore teams, internal leadership, and third-party suppliers while ensuring delivery within agreed timelines, budgets, and quality standards.## Your role* Lead end-to-end Application Support, AMS, and Application Development transitions, covering planning, governance, knowledge transfer, operational readiness, stabilization, and handover to steady-state operations.* Develop and manage integrated transition plans using Microsoft Project, including workstreams, milestones, dependencies, critical paths, resource requirements, deliverables, and transition exit criteria.* Manage transition governance, risks and issues, quality assurance, status reporting, financials, budgets, forecasts, contractual commitments, and timely completion of agreed deliverables.* Lead client and internal stakeholder engagement across senior leadership, account and delivery teams, offshore resources, technology teams, and third-party suppliers.* Own transition solutioning and sales support, including discovery, estimation, transition approach development, staffing models, timelines, assumptions, risks, and multi-tower transition plans.* Support sales pursuits by contributing to RFP/RFI responses, due-diligence workshops, client orals, and executive presentations, confidently presenting and defending the proposed transition solution.* Drive continuous improvement, transition capability development, team leadership, and adoption of appropriate automation and AI-enabled transition practices.## Your skills and experience* 10+ years of overall IT services experience, including 5–10 years in Service Transition or Transition Management roles, preferably within consulting, outsourcing, or global managed-services environments.* Strong experience managing large, complex transitions for Application Support, AMS, and Application Development services, with an understanding of L1/L2/L3 support models and steady-state operations.* Demonstrated experience in sales support and transition solutioning, including estimation, solution development, RFP/RFI responses, due diligence, commercial inputs, and multi-tower transition planning.* Strong client-facing experience, with the ability to lead client orals, workshops, executive presentations, and solution-defense sessions with senior business and technology stakeholders.* Hands-on proficiency with Microsoft Project, PowerPoint, and Excel, including integrated scheduling, dependency management, resource planning, critical-path tracking, financial reporting, and executive-level presentations.* Strong knowledge of transition governance, staffing, knowledge transfer, financial management, service-management processes and tools, technology and infrastructure setup, and globally distributed delivery models.* Experience using AI tools to plan, monitor, report, analyze risks, manage knowledge, or improve transition execution is desirable; infrastructure-services transition experience is an added advantage.The base compensation range for this role in the posted location is $117,930 - $223,591.Capgemini provides compensation range information in accordance with applicable national, state, provincial, and local pay transparency laws. The base compensation range listed for this position reflects the minimum and maximum target compensation Capgemini, in good faith, believes it may pay for the role at the time of this posting. This range may be subject to change as permitted by law.The actual compensation offered to any candidate may fall outside of the posted range and will be determined based on multiple factors legally permitted in the applicable jurisdiction.These may include, but are not limited to: Geographic location, Education and qualifications, Certifications and licenses, Relevant experience and skills, Seniority and performance, Market and business consideration, Internal pay equity.It is not typical for candidates to be hired at or near the top of the posted compensation range.In addition to base salary, this role may be eligible for additional compensation such as variable incentives, bonuses, or commissions, depending on the position and applicable laws.**Capgemini offers a comprehensive, non-negotiable benefits package to all regular, full-time employees.** In the U.S. and Canada, available benefits are determined by local policy and eligibility and may include: * Paid time off based on employee grade (A-F), defined by policy: Vacation: 12-25 days, depending on grade, Company paid holidays, Personal Days, Sick Leave* Medical, dental, and vision coverage (or provincial healthcare coordination in Canada)* Retirement savings plans (e.g., 401(k) in the U.S., RRSP in Canada)* Life and disability insurance* Employee assistance programs* Other benefits as provided by local policy and eligibility**Important Notice:** Compensation (including bonuses, commissions, or other forms of incentive pay) is not considered earned, vested, or payable until it becomes due under the terms of applicable plans or agreements and is subject to Capgemini’s discretion, consistent with applicable laws. The Company reserves the right to amend or withdraw compensation programs at any time, within the limits of applicable legislation.**Disclaimers**Capgemini is an Equal Opportunity Employer encouraging inclusion in the workplace. Capgemini also participates in the Partnership Accreditation in Indigenous Relations (PAIR) program which supports meaningful engagement with Indigenous communities across Canada by promoting fairness, accessibility, inclusion and respect. We value the rich cultural heritage and contributions of Indigenous Peoples and actively work to create a welcoming and respectful environment. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodation does not pose an undue hardship. Capgemini is committed to providing reasonable accommodation during our recruitment process. If you need assistance or accommodation, please reach out to your recruiting contact.Please be aware that Capgemini may capture your image (video or screenshot) during the interview process and that image may be used for verification, including during the hiring and onboarding process.Click the following link for more information on your rights as an Applicant in the United States. http://www.capgemini.com/resources/equal-employment-opportunity-is-the-lawCapgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem.