Service Delivery Manager - Nonqualified Retirement Plans

TSP talent; Independence (KY); On-site; USD 80,000 - 130,000; Full time

Job summary

TSP talent is seeking an NQ Service Delivery Manager to lead end-to-end delivery of non-qualified plan services, ensuring client satisfaction and regulatory compliance.

You will oversee SLAs, incident management, and continuous improvement across technology and operations, collaborating with relationship managers, product, and technology teams to implement scalable solutions and support new implementations.

Responsibilities

• Lead end-to-end delivery of non-qualified plan services, ensuring a superior client experience, operational excellence, and regulatory compliance.
• Oversee SLAs, incident management, and continuous improvement initiatives across technology and operations teams.
• Collaborate with relationship managers, product, and technology teams to implement scalable solutions, support new implementations, and improve digital capabilities.
• Mentor team members and promote best practices within a client-focused, highly regulated environment.

Job description

Role:

NQ Service Delivery Manager

Responsibilities:

Lead end-to-end delivery of non-qualified plan services, ensuring a superior client experience, operational excellence, and regulatory compliance.

Oversee SLAs, incident management, and continuous improvement initiatives across technology and operations teams. Analyze service metrics to identify areas for enhancement and drive issue resolution. Collaborate with relationship managers, product, and technology teams to implement scalable solutions, support new implementations, and improve digital capabilities.

Mentor team members and promote best practices within a client-focused, highly regulated environment.